Dell Latitude E6410 blank screen

The culprit: Dell Latitude E6410 with Intel HD graphics and Bios A13 (latest)

The OS: Windows 7 Enterprise 64bit

The issue: Installing graphics drivers causes the internal LCD to go blank. External displays work great as the main display, but nothing is shown on the internal LCD when inside of Windows with the display driver installed.

Notes of interest: The bios screen shows fine on the machine, and the bios states that it has an Intel HD graphics card (originally thought maybe it had the nVidia NVS but was installing the wrong driver) Without a driver installed (Using standard vga driver) the internal monitor is fine.

What I have tried:

My standard method of building laptops - MDT 2012 + WDS - works great on every other laptop
Fresh build of Windows 7 from the DVD. Installed only the network card driver and rebooted, works, then installed the video driver and rebooted = blank screen
Updating with drivers from Windows Update
Updating with drivers from Dell directly
Updated the bios (was A03, went to A09, then A13 for good measure)
Attempted to follow the instructions listed here and had the drivers error out during install.
EDIT Also tried all of the FN+F8 combinations (duplicate, extend, single monitor, etc) with no luck.

Hopes and dreams: Someone out there has run into this error before, and has documented a proven way of fixing it.

user76211

Posted 2013-01-08T19:36:51.147

Reputation:

I guess you get the same behavior (blank screen) if you boot the laptop with no external monitor connected? – terdon – 2013-01-08T19:41:01.107

Correct. Also edited to include other steps. – None – 2013-01-08T20:00:43.830

Are there any settings in the BIOs relating to switching display adapters? – Bigbio2002 – 2013-01-08T20:04:38.200

@Bigbio2002: Sadly no. – None – 2013-01-08T20:07:48.690

Answers

Figured it out.

Boot to safe mode with networking
Removed the display driver with the checkbox to delete the files
Restarted
Downloaded the QM57/QS57 Intel GMA HD Drivers (multidriver download # R296701)
Install drivers
Reboot

Now I feel silly.

user76211

Posted 2013-01-08T19:36:51.147

Reputation:

1I know this is an older thread, but wanted to throw a "thanks" your way using the GMA driver from dell worked great. I did a fresh install of windows and everything worked fine(generic video driver) then I did Microsoft Windows updated that's when my screen went black. ANYWAY, saved me a bunch of time. – None – 2014-09-04T08:21:13.983

I am having Dell Latitude E6410 with NVIDIA NVS 3100M graphics. I had the same issue, no display after wake up. So I had to restart the notebook every time. So I checked the NVIDIA web site and downloaded the latest compatible drive and installed. All ok now.

Opata Padmasiri

Posted 2013-01-08T19:36:51.147

Reputation: 11

Exact same hardware here. Exact same result. Many thanks! – lance – 2015-08-07T02:23:51.573

Sounds like either you have a whack driver in your share OR Plug and Play is grabbing the wrong driver.

I highly recomend storing all your drivers in MDT in the following order:

Name of OS \ Name of Architecture \ Name of Make* \ Name of Model*

As listed in MSInfo32

For Example Win7\x64\Lenovo\3167AS3

Then create a task sequence variable

DriverGroup001 that has

Windows 7\x64\Lenovo\%Model%

set just prior to inject drivers and set the selection profile to nothing.

This "total control" model of driver management in MDT will make your deployments much, much smoother.

MDT Guy

Posted 2013-01-08T19:36:51.147

Reputation: 3 683