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I have a problem with a virus in windows 7, I don't know what kind of virus is infected my OS, I installed kasersky antivirus, and clear all detected viruses. After that I can't open any antivirus sites, can't ping any antivirus sites. example:
C:\Windows\system32>ping kaspersky.com
Pinging kaspersky.com [38.117.98.231] with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.
Ping statistics for 38.117.98.231:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
When I ping to other sites, I get reply normally: example woth pinging to google.com
C:\Windows\system32>ping google.com
Pinging google.com [31.7.160.224] with 32 bytes of data:
Reply from 31.7.160.224: bytes=32 time=2ms TTL=61
Reply from 31.7.160.224: bytes=32 time=2ms TTL=61
Reply from 31.7.160.224: bytes=32 time=1ms TTL=61
Reply from 31.7.160.224: bytes=32 time=1ms TTL=61
Ping statistics for 31.7.160.224:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 2ms, Average = 1ms
I tryed any antispyware/antimalware softwares, but null results.
Anyone else encountered this problem?
You're saying you tried other antivirus software. Can you please give us a list of them? – nixda – 2012-12-28T23:31:54.220
Kaspersky Internet security, SUPERAntiSpyware Free Edition, Malwarebytes, Dr.Web CureIt! – Vahan Margaryan – 2012-12-28T23:33:42.770
Someone had a similar issue with McAffee: http://forums.techguy.org/windows-vista/695935-solved-general-failure-message-command.html -- looks like it could be the antivirus blocking certain things, check the firewall settings.
– MaQleod – 2012-12-28T23:51:20.463Can you ping when every antivirus software is (temporary) disabled? – nixda – 2012-12-29T00:04:15.040
Can you ping your own router and 8.8.8.8? – John Siu – 2012-12-29T01:16:56.903
I have the same problem. I even tried with no Antivirus software installed. when i installed Kaspersky internet security it cant even update because update servers are blocked too. i could update it only using proxy server. when using proxy server the sites are opening too. and i can ping 8.8.8.8. I have real IP, Don`t have router and i can ping my gateway too. – None – 2012-12-29T08:08:05.167
I have a normal ping to other sites, to gateway, to dns server, all is good, I can't ping/open only antiviruses sites, I can't update my antivirus database (can't connect to update server) – Vahan Margaryan – 2012-12-29T08:42:48.597