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I'm in a situation where I act as a sort of techinical support to my family and less techinically experienced friends.
I'm looking for a remote desktop solution where it's possible to setup a "zero-install, double click an icon"-solution where the client computer contacts me so that I may interact with their desktop.
The last part is important as the people in need of my help don't know how to configure their router or even the firewall software on their own computer. They are able to click an accept button when asked if a program should be able to make outgoing connections. They have many different kinds of routers, as well as software firewalls, and I rather not deal with the problem of how to connect to them using whatever as well as the actual problem they are having.
It must be:
- Free of charge for non-commercial use.
- Possible to use it in a mode where the computer wanting to share its desktop should be able to make a connection to my computer. My computer has a DNS name we can use.
- Compatible with both Windows XP and Windows 7.
- Independent of a third party server or infrastructure.
Explanations of the above:
- I don't want to spend money on it when I help them for free. If it's free as in freedom, all the better!
- I guess this boils down to being callable like
showdesktopto.exe opscomputer.com
whereopscomputer.com
is my computers DNS name. If that is possible then I can create a shortcut they can use to connect to me when they need help. It's nice if it's possible to specify a password or key file which I can use to authenticate myself, but it's not required. - They use the OS which their machine comes installed with. That means Windows XP or 7.
- I want something which will work in the long run. Using a third party service which might not be available when I need it disqualified such solutions.
Thanks! Good to know. Please include this in your answer as well as it's pretty vital and I'll accept it: "Note: If the person who is being helped is behind a firewall, NAT, or ICS, Remote Assistance will still function as long as the person being helped initiates the session via Windows Messenger. However, as stated above, Remote Assistance will not work in cases when the outbound traffic from port 3389 is blocked." – Deleted – 2012-11-12T08:56:10.313
After messing with it I've changed my mind. It has to be enabled, you need Windows Messenger (and thus a Windows Live ID) on the client. Some of the people I want to help out doesn't know how to chat. I need something I can deploy as a simple file the person wanting help double clicks. – Deleted – 2012-11-12T10:11:50.770
It's enabled by default (afaik) but yes, it's the usual case of microsoft doing everything in house with no regard for anyone else but themselves. I think you can use it without msn though, http://www.ehow.com/how_6849437_use-windows-remote-assistance-msn.html It's not perfect, but it might be ok with some work, and at least it's built in.
– Sirex – 2012-11-12T18:39:09.833I've actually found something promising. In case your interested too. I haven't tried it yet, I'll provide an answer when I do. Anyhow, http://sourceforge.net/projects/echovnc/ seems nice. The desktop sharing party is the one connecting by default, which is nice. I'll have to investigate if I can make it simple enough to use for my intended target.
– Deleted – 2012-11-13T10:39:01.487