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I am trying to install media centre on windows 8. I downloaded a key and installed it on my laptop with no problems.
When I try to install on it my desktop it informs me that the key checks out but then hits me with an error saying 'Something went wrong', 'Close this wizard and try again'.
After numerous reboots it always throws the same error.
Anybody have any idea why?
UPDATE:
2012-10-30 19:18:08, Error WAU DoTransmogrify failed due to error 0x80070246.
2012-10-30 19:18:08, Error WAU UpgradeSKU failed. Exiting.
2012-10-30 19:18:08, Error WAU The worker process exited unexpectedly
2012-10-30 19:18:08, Error WAU Something went wrong
2012-10-30 19:18:08, Error WAU Close this wizard and try again.
UPDATE - CBS.log
2012-10-31 16:44:41, Info CBS Exec: Processing complete. Session: 30258995_853840040, Package: Microsoft-Windows-ProfessionalWMCEdition~31bf3856ad364e35~amd64~~6.2.9200.16384 [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2012-10-31 16:44:41, Error CBS Failed to perform operation. [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2012-10-31 16:44:41, Info CBS Session: 30258995_853840040 finalized. Reboot required: yes [HRESULT = 0x80070246 - ERROR_ILLEGAL_CHARACTER]
2012-10-31 16:44:41, Info CBS Failed to FinalizeEx using worker session [HRESULT = 0x80070246]
is it the same key? – Louis – 2012-10-30T10:12:38.903
@Louis - No, different key – John – 2012-10-30T10:19:07.753
1If you paste this into Explorer a log file will open in a text editor:
%localappdata%\microsoft\windows\Windows Anytime Upgrade\Upgrade.log
. Can you post the part of that was written during the error? – Louis – 2012-10-30T10:41:03.520Have you tried Right Click "Run as Administrator"? – Vian Esterhuizen – 2012-10-30T14:05:40.150
@vian-esterhuizen - no. this option is not available – John – 2012-10-31T06:04:33.280
@Louis - i have posted this. – John – 2012-10-31T06:05:15.323
@John Okay, thanks. That error is from an illegal character somewhere. I would try to repair the offending file by running
sfc /scannow
in the Command Prompt. Also, more information about the error might be in%windir%\Logs\CBS\CBS.log
. I wonder if you can find the same time period, or errors around there, and share that with us? – Louis – 2012-10-31T06:24:22.593@Louis - i ran the add feature again just now and took the last entry in CBS log. – John – 2012-10-31T06:47:53.587
@Louis - ran
sfc /scannow
it did correct errors the feature still fails to install and I get the same error in the CBS log. – John – 2012-10-31T07:11:35.287@John Sorry, I can't find much going on those logs. The System Update Readiness Tool is supposed to fix that error, but there doesn't seem to be a Windows 8 version. I know you said your PC is up to date, but can you make sure you have this update?
– Louis – 2012-10-31T07:16:27.720@John Also, take a look at Method 2 of this article, it shows how to find out if
– Louis – 2012-10-31T07:21:07.547sfc
couldn't repair something.@louis - thanks for all the help. Nothing seems to help at the moment. I will wait a few weeks and see if any resolutions emerge. I can't be the only one with this issue. J. – John – 2012-10-31T08:20:01.047