Remote Desktop app can't connect through VPN or through RDP load balancer

Using the regular Remote Desktop Client (in the desktop environment) I can connect just fine to remote servers when connected through Cisco VPN or when accessing a server behind a load balancer.

When using the Remote Desktop app in the Modern UI, I can't do either of these things. Trying to connect to a remote server that's on a private network fails with:

Can't find server, make sure the name and domain are correct and try again

And connecting to a server that's behind an RDP load balancer fails with the following error, after accepting credentials:

Because of a protocol error, this session will be disconnected. Please try connecting to the remote PC again

Is there some way to use the Remote Desktop app in these situations, or am I just out of luck?

nhinkle

Posted 2012-10-22T19:41:14.423

Reputation: 35 057

What do you mean by "Remote Desktop app in the Modern UI"? Do they have a separate Metro app for RDP? – James Mertz – 2012-10-24T00:51:19.440

Yes, there is a separate Metro style app. – nhinkle – 2012-10-24T00:56:23.037

Answers

I had the same problem. When I connected via VPN it wouldn't connect however via the desktop version it did. I access a lot of servers and my office PC from home when I updated to the RDP UI it stopped working. Just had to add my VPN default gateway to the settings in RDP and it worked every time. Hope this works for you.

PaK

Posted 2012-10-22T19:41:14.423

Reputation: 21

It sounds like the UI version is trying to connect with an unsupported protocol. Most likely the newest encryption that is not supported by the remote PC? I do not have W8 but that is the sort of error you would get in W7 when trying to connect to a W7 PC with incompatible encryption/ security settings.

Try and find the setting for the UI version (most likely in registry, uhh)

Piotr Kula

Posted 2012-10-22T19:41:14.423

Reputation: 3 538