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I have the Universal Media Remote from Microsoft, which was included with my HD-DVD package. I've been using it for over a year to watch videos/DVDs on my Xbox360 and it saved me the hassle of navigating with the game controller (which turns itself off every 5 minutes).
All of a sudden (it didn't fall or suffer any severe trauma), it does not communicate with the Xbox anymore: it is on, I replaced batteries several times, but the Xbox does not respond to commands. The TV does - volume, channels, etc. - but I need the Xbox functionality.
As far as I can see, there's no way to sync the remote with the Xbox - it lacks that small sync button that the game controllers have.
I called Microsoft Support and spoke for an hour to someone who, I guess didn't know what to do at all. Bottom line - since it's been over a year, they won't fix/replace it - I have to get a new one.Before I do (if I do), I need to know if there's anything I can do with the existing remote, and will I have the same problem with a new one (i.e. the problem is with the Xbox itself)?
Thanks!
It sounds like the remote works with other stuff, so either 1) the remote's forgotten how to talk to the Xbox, or 2) the Xbox IR is gone. This procedure should fix #1, if it's that. – quack quixote – 2009-10-02T16:35:15.790
Yeah - It's tough to say if this is indeed the problem, but we should know soon enough. – Ryan Versaw – 2009-10-02T18:28:24.047
OMG! It worked! THANKS! I really didn't do anything, just changed the selection from "both" to "media remote" and the remote started reacting. I changed it back - and it still works! I guess it resets the connection somehow. Thanks for saving me money/time/frustration. And Microsoft Support, if you're listening: get a SuperUser account and learn your job! – Traveling Tech Guy – 2009-10-03T09:05:40.140