Outlook Not Getting E-mail Unless Restarted

My iPhone and iPad are connected to my Exchange server, and right after an e-mail is sent, both of them light up and receive it.

I also run Outlook 2010 (connected to the same Exchange server), and starting a few days ago it stopped receiving e-mail right after it is sent. Sometimes it will come in 10 minutes late, other times, it won't come in until I restart Outlook. All the e-mail will come in when I restart Outlook.

Any thoughts on what's going on?

Update 1: Here's an image of my connection status:

enter image description here

Kirk Ouimet

Posted 2012-10-10T17:26:45.727

Reputation: 2 615

Can you get a pcap of the issue? Outlook may be having issues communicating with the exchange server. In any case, finding out what is going on while outlook is unable to retrieve mail will be the most useful piece of information you can get. – MaQleod – 2014-08-02T19:14:17.070

I would also look into your network connection. Are you connected by wire or wireless? – hambog – 2016-08-03T15:32:33.153

Having the same issue with one of my users. Problem is definitely local to the machine though because I was able to get it to update without any issues on another device. I will followup with steps I took if I find a way to get it working. – Cheesus Crust – 2017-03-15T12:20:37.550

1Does it (Outlook client) ever get disconnected from the Exchange server? Do you have trouble sending and receiving or just receiving? What is the connectivity output of doing a ctrl + right click -> Connection Status on the Outlook icon in the system tray? – jmreicha – 2012-10-10T21:06:38.110

@jmreicha I attached an image of my connection status - if I press reconnect, all of the mail comes in. – Kirk Ouimet – 2012-10-11T17:12:47.233

Does going to File->Options->Advanced, then click Send and Receive and put a check next to Schedule an automatic send/receive every 5 minutes help at all? – j_bombay – 2012-10-11T18:04:54.613

I don't think that I have enough information but I suspect that your connection is being reset somehow. Do other users have this same problem? How often does it happen? When did it start happening? – jmreicha – 2012-10-11T19:36:01.050

I have the same issue – Andrew – 2013-05-12T05:32:35.327

Answers

Repair the OST file. Sometimes the OST file becomes corrupt, go to Program Files\Microsoft Office\OFFICE12 and run Scanpst.exe.

Ashok

Posted 2012-10-10T17:26:45.727

Reputation: 21

1This would be more likely if it just stopped being able to write to or read from the PST altogether, but if just restarting outlook makes it work for a while again, then it is more likely something else. In these cases a pcap of the traffic is a better bet than just shooting at random solutions rarely works well. – MaQleod – 2014-08-02T19:11:59.353

I was having a similar issue as this and found a solution I figured I would share here.

Summary

In my case, the user has access to multiple mailboxes and was caching all of them. Which seemed to cause problems with immediate updates while the user was using Outlook.

What I did

I went into my user's account settings to Change

Opened up More Settings

Then went to the Advanced tab and unchecked Download shared folder under the Cached Exchange Mode Settings

This fixed my problem, although I am not sure if this fix is applicable to everyone.

Bear in mind

Cached Exchange Mode stores a local cache of your outlook files and folders on your local machine in an .ost file. This allows for users to use and manipulate their emails even when offline.

Turning this feature off, while it may fix the problem, will prevent users from viewing or using their email while offline. While the Download shared folders options will only do it for the extra mailboxes the user is given permission to in Exchange.

Extra: Shortening the amount of time it caches could also help.

Cheesus Crust

Posted 2012-10-10T17:26:45.727

Reputation: 1 404

Check the Send/Receive settings. I'm not at a computer now, so I don't remember the exact steps. Don't set the Send/Receive frequency to less than 15 minutes, it can cause you to get blocked out of the server, depending on server settings.

Also, you can always press F9 to trigger the general Send/Receive.

Dr.Ping

Posted 2012-10-10T17:26:45.727

Reputation: 159