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At work, we use Google Apps to host our e-mail and Outlook to access it. I have a user who recently changed their name. I changed their e-mail address and their account name, but when they send e-mail their old name still appears, no matter whether they send it using Outlook or the gmail web client. For example, e-mail from them in the Gmail web client reads Oldname newemailaddress@example.com instead of Newname newemailaddress@example.com. I'm trying to make the user's new name show up when they send an e-mail.
Where is the sender's name stored? Is it a part of the e-mail specification, stored in some header somewhere, or is it stored in the e-mail client?
If it's possible, how do you change the sender's name in Gmail?
ChimneyImp
Posted 2012-09-27T19:20:08.947
Reputation: 1 149
Rename a user shows how to make the name change. Is this how you accomplished it? – CharlieRB – 2012-09-27T19:32:53.773
@CharlieRB, yes, that's how I changed the name. – ChimneyImp – 2012-09-27T21:08:31.277
1When viewing an e-mail, look for an option to "view the full Header". That refers to the SMTP header used by each e-mail message. There's probably a line like
From: "Oldname" <newemailaddress@example.com>Your user probably has to change their e-mail settings for you (and every other recipient) to see their new name. – sawdust – 2012-09-27T21:22:56.953