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Being quite versed in research and troubleshooting I am confused by this one.
System: Dell Latitude D630, XPSP3
I cannot drag files to an email message without getting an hourglass (does not attach) but allows me to use notes as if nothing happens. I can even shut down notes (with 2 processes that do not shut down in the background and have to use killnotes).
I cannot attach a file either, it either gives me an error note/reporting screen and shuts down.
What I have tried: Reinstalling, deleting/renaming cache.ndk, deleting/renaming desktop. file, deleting the %temp% file.
None of these have fixed the issue.
Any other ideas?
Jason
Posted 2012-08-16T13:54:25.050
Reputation: 11
Can you attach files to email messages by locating your cursor in the message body and selecting Attach from the File menu? – rhsatrhs – 2012-08-16T15:17:46.593
Thanks for the reply, tried that. Reacts the same way as when I click the paperclip icon, just sends up the Lotus Notes box "an error has occurred" then sends error report. Doesn't usually show that box when I drag and drop, just hourglasses infinitely, but can still use notes. (I can even shutdown, etc. but still need to run killnotes to kill leftover processes dealing with attachment) – Jason – 2012-08-16T15:59:06.720
Is an NSD file created in the IBM_Technical_Support folder (inside the Notes\Data folder)? – rhsatrhs – 2012-08-16T17:00:42.560
is the file coming for a network share or the local harddrive? if you are able to 'pause' your antivirus, you might also try that. – Zach – 2012-08-16T17:06:08.730
Zach: I can (sometimes) pause realtime protection on Symantec Endpoint protection but cannot at the moment. I am pulling only local files, nothing networked – Jason – 2012-08-16T18:33:47.820
rhsatrhs: I have .log files titled NSD. Other ext are .txt, .adr, .bat, .inventory, .txt, .dmp, and a smartupgrade folder. – Jason – 2012-08-16T18:35:08.833
I have resolved the issue. You have to edit your notes.ini file and remove ExtMgr_Addins=zmAuto or ExtMgr_Addins=ZMAuto,ZMFiltr if they appear. I removed an instance of ZMAuto and it fixed the issue. Thanks for your feedback! – Jason – 2012-08-16T18:54:57.323
Just a wild guess based on the filenames of the addins: you have ZipMail for Notes installed? – rhsatrhs – 2012-08-16T19:24:18.213
@Jason, if you have solved the problem, you can post the solution as an answer and mark it as accepted, which will help anyone who has the same problem in the future. – dsolimano – 2012-08-17T18:15:39.027