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I'm having a problem installing/setting up an image.
Background: I've created a Windows 7 Enterprise image (i.e. installed OS, installed applications, configured settings, etc.). Then I sysprepped it and captured/applied it with imagex (onto a computer with identical hardware as the original). When I boot up the new machine, windows starts and runs setup. After the machine displays "Setup is starting services" I get an error that says "Windows could not complete the installation. To install Windows on this computer, restart the computer." Restarting the machine does no good.
Diagnoses and Troubleshooting:
These are the steps that I've tried so far:
1) Disabled Windows Media Player Network Sharing service
2) Set skip rearm in answer file
3) Looked for registry key problems:
- Ran
tracerpt setup.etl -o logfile.csv
- Found
(c0000022): Failed to open child key: [Symantec.Norton.Antivirus.IEContextMenu]
error - Deleted key
- (Recreated key when solution didn't work)
4) Set the Registry Size Limit to "unlimited":
- Created
RegistrySizeLimit
atHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control
with Type: REG_DWORD and value: 0xffffffff (4294967295) - Rebooted
- Ran
SFC /SCANNOW
- Ran WinRE startup repair
That's as much as I could figure out. There are supposed to be hotfixes related to KB articles 981542 and 977392, but according to Microsoft, they are already included in Service Pack 1, which is a part of the image.
Does anyone have any ideas on how I could get setup to complete?
Never include antivirus in a custom image, above is the result. – None – 2014-09-25T10:14:15.967
have you checked to make sure that all the hardware of the machine you are attempting to install the image on is working properly? Good Ram, good HDD, etc? I know it's a simple thing, but even a stick of Ram that needs to be reseated could be the issue. – Bon Gart – 2012-05-26T02:17:22.660
I'm having the issue on multiple machines. – graf_ignotiev – 2012-05-26T05:56:11.640
Have you checked the log files? Windows setup puts log files in the C:\windows\panther directory and a few other places: Setup log file locations.
Hope this helps, (Signature for disclosure) David Windows Outreach Team - IT Pro
Thanks @WinOutreach4, that's a good reference that I will probably need in the future. Unfortunately, the log files don't tell me anything that the setup event trace log doesn't. Step 3 above is followed from this post (3rd entry), but I'm unsure of what to do with that information.
– graf_ignotiev – 2012-05-29T20:23:00.270@graf_ignotiev If you remove Norton from your machine, then capture and re-deploy the image, does it work? – dwolters – 2012-05-30T15:17:46.380
Unfortunately, the original machine has been sysprepped and is having the same problem. Since that machine cannot complete setup, I cannot run the Programs and Features control panel to remove the program. Is there another way to remove Norton or otherwise disable the processing of that registry key? – graf_ignotiev – 2012-05-30T20:17:48.807
@graf_ignotiev can you boot into safe mode or safe mode with command prompt? – dwolters – 2012-05-31T17:55:34.367
No, unfortunately not. I was able to get Norton's Software Removal tool to work and on the advice of a Symantec agent, I deleted every key and value that had Norton or Symantec in the name or data field, effectively removing the product. Unfortunately, this did not solve the problem. – graf_ignotiev – 2012-05-31T19:13:08.683
If Symantec is in your image, that may be part of the problem. Never, Never, Never put the AV in the image. Use MDT to push that at deploy time. – MDT Guy – 2013-05-14T17:20:39.763