Windows 7 running slowly with low CPU usage and memory

Question

I have a relatively new (under 2 yrs old) Windows 7 machine. It has 9GB of RAM, and an i7 core CPU (930 @ 2.8GHz w/ 8 CPUs). After about 8 months since a clean install, I noticed my computer was running slowly. I figure it was fragmentation etc, and I did a complete wipe & clean reinstall.

However, my problems are somehow persisting. The computer is running painfully slowly (but in leaps and bounds - sometimes it will work fine for 3 hrs, then suddenly freeze up just from clicking the start button). The 'freezes' happen randomly - not during any especially intensive computing. I initially thought something might be eating through my CPU and/or Memory, but Task Manager indicates that neither the CPU or Memory spike. In fact, even during serious lag, CPU usage remains at less than 5% and Memory at ~ 1.5GB.

It's beyond me why a fresh install on a powerful machine is performing so poorly. And it certainly is frustrating! What could be causing the poor performance, and what can I do to fix it?

Answer 1

It seems like it could be the hard drive dying, which would slow windows down.

Answer 2

These symptoms sound like a CPU throttling issue that I had. When my laptop overheated, the CPU would reduce its speed (throttle back) to reduce heat output... as a result my CPU % appeared to be low at around 15%, but in fact the CPU had cycled back to 16% of its max and so it was in fact running flat out.

You can diagnose this by using Resource Monitor instead of Task Manager. (Type "resmon" into the Start-Run prompt.) At the top of the CPU tab processes window there is a useful "Maximum frequency" which will reduce as the CPU throttles back.

If this is the problem then you can look at causes of the throttling. You can use free tools like Speedfan to monitor temperature and check on your fans.

In my case there was a definite correlation between throttling and temperature. My laptop was a Dell E6400 and I used a fan assisted cooling tray to assist with the overheating, and I also hit a known issue with this laptop model - see http://www.xtremesystems.org/forums/showthread.php?240717-Dell-Latitude-E6500-E6400-ThrottleGate-Fix

Answer 3

This might be caused by the selected Power Plan. The "Balanced" power plan recommended by Windows is not very clever and can affect the performance badly (50% in my case).

So: check the Maximum Frequency in the Resource Monitor, like SteveW explained. If the Maximum Frequency is not 100% check the Power Plan (battery icon in your tray bar).

Set the Power Plan to High Performance. If it solves the problem then you can start playing around with other plans or configurations but at least you have identified the issue.

Answer 4

1) Run Windows Memory Test: Start->Control Panel->type "memory"->Diagnose your computer's memory problems. That will run the Windows memory diagnostic and it's a good place to start.

2) Run Command Prompt as administrator and then type "chkdsk /r" and hit enter. Follow instructions. That will check the integrity of your install.

If you had extra RAM lying around you could easily switch that out and see if it helped. It's possible that your video card is maybe acting up but that's just me trying to think of all the conceivable issues.

Answer 5

IF you generate these two log files and post it somewhere for me, I can tell you exactly why it runs slow. Some will be high probability, background indexing or security scans, others may be rogues. http://www.geekstogo.com/2010/05/27/otl-by-oldtimer-a-modern-replacement-for-hijackthis/ I've done this hundreds of times so I can read these logs.. Not for the newbie to analyze, but anyone can run it. ITs called OTL.exe

added

My usual findings are excessive slugware or good programs when used in combinations of certain others, make a quad core tower into a dinosaur at times. One of the biggest slugs can be in some cases, using >1MB host files which are readin periodically into separate memory caches by EVERY active app. that uses web for updates or has firewall privvies. This in combination with the File INdex service plus a massive AV solution with a 4 or more services. I have solutions to all of these and hundreds of more reasons why OTL.exe can tell me exactly what is slowing down your PC. BTW. The Task mgr only records a snapshot of CPU useage every 15ms and apps which run short threads and exit or use hidden features or consume a lot of hidden time in maintenance are not recorded in Task Mgr. Hence 2%cpu usage means nothing. There are better tools , procmon.exe , Mark Russinovich® free tool, being one, to see what is happening. I digress but can prove what I promise.

I will reply with a list of suggestions and recommendations for you to fix your own PC and learn why / what/ how to make and keep it screaming fast and stay secure.

Disk errors can easily be found in the System log file. BLoated or corrupt MFT's or backup $mft files can be bloated or corrupt can contribute to delays and remedied with run> chkdsk /f (y on reboot). But none of these are sufficient to explain your symptoms on their own.

Msconfig.exe is a primitive tool that just scratches the surface and does not show hidden files, processes, services or rogue drivers, rootkit, or bootkits.

THe choice is yours. Trial and error or get help from a Windows expert.(moi)

Update 5/25 Having reviewed your OTL.exe log files, the results have raised a few questions in my mind, but still no certainty to actual random system stalls at your end. I can indicate few high probability areas of high risk. Further feedback from you on when this starte and how often it occurs will help me.

Generally, you have evidence of reasonable security and evidence of common insecurities.

Security minded Apps

• Microsoft Security Client
• Windows Defender
• Avast
• SpyBot
• PeerBlock

Unknown traffic load

• LogMeIn
• FileZilla FTP
• PowerIso
• Dropbox
• uTorrent

There are a few other startups that may be sluggish but.... since this was a clean install of Win7x64 on May 13th, when did it behave acceptable last ?

Answer 6

This is in response to OTL.exe log in support of previous answer. (need more than 600 char) So it is an extended answer.

1. Routine - update spybot at your leisure
   http://www.safer-networking.org/en/mirrors/index.html for your lang.

   • spybot - search & destroy\DelZip179.dll" on line 8. The value "*" of attribute "language" in element "assemblyIdentity" is invalid.
   • send above to detections(at)spybot.info ( Spybot tech ) if update repeats error. They will resolve. (common issue)

2. Urgent - Real-Time Protection feature has encountered an error and failed.

Microsoft Antimalware | ID = 2001 , ... has encountered an error trying to update signatures, Current Engine Version: 1.1.8304.0 Previous: 1.1.8403.0 , Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.

If that fails (See Event Viewer) call MS (free security support 800-xxx) and resolve.

These are just results not the cause of your issue. OTL.exe generates two log files. I need the other to figure the cause. Most likely infect App installed and need combofix.exe from Bleepingcomputer.com to clean. Will advise later, when you send 2nd log from OTL.exe. Best advice is stay in safe mode or dont run.