Dealing with email from another persons bad email forward

I have begun receiving a bunch of unwanted email of my gmail-account.

It is not spam: most of it personal mails (birthday invitations etc.) or the usual "funny emails" some people forward to all their friends. All of it is meant for myusername@san.rr.com (which is not me), but it is apparently being forwarded to myusername@gmail.com. The headers sometimes contains To: myusername@san.rr.com, but it is also often just To: <undisclosed-recipients>, but from context I can see that it is for myusername@san.rr.com.

I have sent emails to myusername@san.rr.com, abuse@san.rr.com and Road Runner customer-service, but abuse directs me to customer-service, customer-service claims it is the user that has set up a bad forward, and the user claims that there is no forward on his address.

I was finally just asked to set up a filter that deleted all mails to "myusername@san.rr.com", but first of all, I don't feel this is something that should be resolved at my end and secondly it doesn't handle the many messages that have undisclosed recipients.

The user gets a lot of email and it of course passes right through my spam-filter, so it gets really annoying.

Do any one know the best way to escalate this? Road Runner is of course quite uninterested in my problem since I am not a customer of theirs.

Here are two sample mail-headers (one with disclosed recipient, one with undisclosed) in case that can clear something up:

Received-SPF: softfail (google.com: domain of transitioning sender@iteachyou.com does not designate 75.180.132.34 as permitted sender) client-ip=75.180.132.34;
Message-ID: <9593F3769C6D44CF9EA0F4BA17F79FD5@GiniPC>
From: "Sender" <sender@iteachyou.com>
To: "Not my name" <myusername@san.rr.com>
Subject: Gini's b-day party this Saturday
Date: Wed, 2 Sep 2009 16:35:51 -0700
MIME-Version: 1.0
Content-Type: multipart/alternative;
    boundary="----=_NextPart_000_3A03_01CA2BEB.6F523D50"

Received-SPF: pass (google.com: domain of sender@san.rr.com designates 75.180.132.122 as permitted sender) client-ip=75.180.132.122;
Message-ID: <DC802D49ADEB4ACAAEE6DF35223157C5@home>
From: "Sender" <sender@san.rr.com>
Cc: "Sender" <sender@san.rr.com>
To: <Undisclosed-Recipient:;>
Subject:  ELEPHANTS @ MFUWE LODGE, AFRICA
Date: Thu, 10 Sep 2009 03:29:54 -0700
MIME-Version: 1.0
Content-Type: multipart/related;
    type="multipart/alternative";
    boundary="----=_NextPart_000_005F_01CA31C6.F6D80BC0"

Rasmus Faber

Posted 2009-09-10T11:29:31.233

Reputation: 203

1What would happen if you'd bounce the emails back to the initial sender? – alex – 2009-09-10T11:32:21.510

@Arjan: Should be there now. – Rasmus Faber – 2009-09-10T12:29:51.850

That new example seems perfect to forward to Gmail customer support, and tell them that rr.com does not want to stop the forwarding. Ask them to contact abuse@rr for you? – Arjan – 2009-09-10T12:34:51.410

Do Gmail have a customer support email-address? I can't seem to find any way to contact them... – Rasmus Faber – 2009-09-10T12:42:49.830

Valid point :-) I added something about filtering on Received, just in case you cannot solve it otherwise... – Arjan – 2009-09-10T13:08:55.247

Gmail wants you to complete some steps before allowing email support. You can start at http://mail.google.com/support/bin/topic.py?page=footer_ts&sub=receiving_msgs and eventually: In step 3, depending on your issue, you'll be directed to contact the Gmail Team or to the Gmail Help Forum.

– Arjan – 2009-09-10T14:41:36.233

Answers

If the emails are 'quite personal' as you mentioned in one of the comments, you have a chance of of making the actual recipient care about your problem.

Start sending him comments/suggestions about the email contents

Hey xxx

This birthday party sounds like fun. You should go! You could give him the shaver you bought off amazon last night as a present! Oh, and wear the green tie that Laura likes."

p.s. Can I come too? I did get an invite!

Shouldn't take him long to solve your problem from his end.

Shawn Chin

Posted 2009-09-10T11:29:31.233

Reputation: 1 174

Two options, I guess:

Await a very personal message and force the original recipient to act on that. If no response, send that message (including all its headers) to Gmail customer support? If rr.com is threatened to be blacklisted by Gmail then maybe they'll finally act... (But, you raised a valid question: does Gmail have some customer support department...?)

Or: filter on the header Received containing from cdptpa-omtalb.mail.rr.com. Hopefully they do not have too many mail servers. And hopefully that will not block mail from rr.com subscribers addressed to you.

I don't know if Gmail allows for such filter. But if you are using Mac OS X Mail, then you first need to add the Received header to the list of selectable headers:

Add a new Rule in Mail
At the bottom of the list of available options choose "Edit header list"
Click "+" to add a header named "Received"

(Non-default headers that are not used in any Rule will disappear after some time.)

For the archives: note that Gmail is known for silently not delivering emails that are sent from a Gmail account and have the same account as the final recipient. So, when sing Gmail to send a message to an address that is (copy-) forwarded to your own Gmail account, then you will not see that copy in Gmail. To ensure forwarding is indeed used: send a message from a non-Gmail account.

Arjan

Posted 2009-09-10T11:29:31.233

Reputation: 29 084

Ah, reading all comments I guess it is a copy-forward (rather than a redirect)? Please let us know if that could indeed be the case. – Arjan – 2009-09-10T12:12:18.743

It is a copy-forward. I get copies of emails sent to the address, and "myusername@san.rr.com" receives them too (and replies). – Rasmus Faber – 2009-09-10T12:21:28.157

filter undisclosed recipients:

to:(!com !org !net)

diyism

Posted 2009-09-10T11:29:31.233

Reputation: 151

You just blocked half of the world's email users. – user1686 – 2011-12-19T08:27:14.300

1No, it is "to" and the "to" means yourself email address, if you have no other none com/org/net email address or mail list, you could use the upper incoming mail filter rule. – diyism – 2011-12-21T03:47:31.530

I look at the part where you say "and the user claims that there is no forward on his address".
This implies that the user already knows of this problem and is not interested.
You can therefore safely discard these mails.

Since you use gmail this can be done with filters to send the mail for deletion.

Unsolicited mails reaching your gmail address are actually something to be solved at your end.

nik

Posted 2009-09-10T11:29:31.233

Reputation: 50 788

He gets relatively many messages addressed to "Undisclosed-Recipient", so there is really no simple filter to setup (at least that I can think of). The email I included coincidentally had a sender that was also on the san.rr.com domain, but that is not consistent. – Rasmus Faber – 2009-09-10T11:41:42.737

Subscribe him to a bunch of mailing lists. You of course will be able to confirm the subscription, since you will get a copy of the confirmation email.

You decide which mailing lists.

Craig

Posted 2009-09-10T11:29:31.233

Reputation: 1 097

If all these emails come through mail.rr.com, (which you could tell from the headers) then it IS roadrunner's problem, (even if it is the users fault) so you may need to be more forceful with them.

If the emails are being forwarded by him and you have requested him to stop sending you emails and he either refuses or does not know how to stop, then it can be considered as Unsolicited email and you are entitled to expect his mail server administrators to take steps to stop it, even if it means disabling his email account, or giving him a new email address.

If they refuse to act, then you need to take it up with their ISP, who also should stop it.

sgmoore

Posted 2009-09-10T11:29:31.233

Reputation: 5 961