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When I uncheck the "Remember Password" box, Outlook gives me an error when synchronizing, instead of asking me for my Gmail password. It works fine when I tell it to remember the password, though...
user541686
Posted 2012-02-05T21:41:21.633
Reputation: 21 330
1
The dialog box pictured in the question has the title 'Test Account Settings.' In the 'Change Account' window, uncheck 'Test Account Settings' before clicking the Next Button. This will cause your client to wait until the next email sync to prompt you for your password.
Be aware!! Gmail IMAP has known issues with clients requesting to authenticate "too often." Among other things, this may flag your account to require passing a CAPTCHA to continue syncing. Visit https://www.google.com/accounts/DisplayUnlockCaptcha to attempt the unlock and then try your sync again. On this page Google specifically recommends configuring your client to remember the password.
Jeremy W
Posted 2012-02-05T21:41:21.633
Reputation: 3 529
Did you try removing the password first from "protected storage" (in accounts) then tell it not to remember? – Psycogeek – 2012-02-05T22:06:52.507
@Psycogeek: :O no! How do I do that? – user541686 – 2012-02-05T22:08:51.647
set it back the way it was, go into accounts as if you were going to change the password, then remove it instead. then turn off the remember. To remove using other methods like registry, I would have to know the OS (and it would still take some time to figure out) – Psycogeek – 2012-02-05T22:11:05.123
@Psycogeek: I'm not sure if I did this correctly or not (I'm on Windows 7), but after following what you just wrote, when I start Outlook, I get:
Your IMAP server closed the connection.[UNAVAILABLE] Temporary System Error Protocol: IMAP Server: imap.gmail.com Port: 993 Error Code: 0x800CCCDD. – user541686 – 2012-02-05T22:13:34.917oops, that happens when your password is changed. can you just remove the account and remake it? also Gmail can use POP. – Psycogeek – 2012-02-05T22:21:55.140
1@Psycogeek: I want IMAP, not POP. :P I also tried deleting the account, but same problem. (Note that SMTP does ask for my password when sending a test email -- but IMAP doesn't.) – user541686 – 2012-02-05T22:27:08.893
Click the Security tab and click the check box for "Always prompt for logon credentials"? – Psycogeek – 2012-02-05T22:34:51.660
@Psycogeek: Huh? I don't see a "Security" tab anywhere... – user541686 – 2012-02-05T22:39:19.377
in accounts . see also http://superuser.com/questions/263743/windows-7-never-remembers-my-password-credential and http://windows.microsoft.com/en-US/windows7/Remove-stored-passwords-certificates-and-other-credentials . The reason I was wondering about the stored passwords, is it would defeat the purpose of having to entering it when it is Stored on your machine anyway.
– Psycogeek – 2012-02-05T22:42:15.520@Psycogeek: Are you sure that's even relevant to my issue? The "security" tab seems to be for Exchange... – user541686 – 2012-02-05T23:03:24.760
No I am not sure , it does apply to exchange. – Psycogeek – 2012-02-05T23:24:21.863
@Psycogeek: Well I don't see any "Security" tab anywhere, and neither is there anything stored in my Windows credentials. – user541686 – 2012-02-05T23:32:29.887
Well I am not much help. the fact that one protocol type works but the other doesnt is a clue. Is this the registry location for the passwords data? (not settings) HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles – Psycogeek – 2012-02-05T23:57:44.833
@Psycogeek: I tried clearing everything in Outlook (even deleting all my Profiles, from the Control Panel, which deleted that registry key) but same issue. :( – user541686 – 2012-02-06T00:07:18.223