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I've purchased an Alienware m14x laptop but I am experiencing performance issues - It's slow. Quite slow actually. My other laptop that has a Celeron CPU is going faster than this and that computer is running Windows XP and while the new one is running Windows 7 Home.
I'm not sure if it's just me or the laptop? The specification is as follows;
- Intel Core i7 -2630m,
- 6GB RAM,
- 750GB 7200 rpm,
- Nvidia 555m
There aren't a load of programs starting up at boot, but there are some and they are small programs. I closed some of them off using msconfig
but it's still quite slow. By quite slow I mean, it takes quite a bit of time to log on, or if one user is logged on and nothing is happening within that user, and I switch to another one, its very slow and laggy. It's hard to even browse or stream movies.
For instance, when I first got it out of the box it was fast, I could play Deus Ex almost at cap highest performance. Now I have notch the entire game down to a medium due to lag or frame skipping. I have had an error where I would be playing the game and my graphics card failed and it shut off. It only happened once but it was quite frustrating.
Day 3 of the laptop and I have a line of dead pixels on the right side and I called technical support and they will be replacing my screen.
So my concern is, should I call the company and notify them that this laptop is not preforming to the standards it should be? Or am I mistaken and this is how it's supposed to be?
1Have you tried wiping the thing and installing a clean install of Windows? – Billy ONeal – 2011-09-11T17:39:47.360
2No I havn't, by why should I ahve to do that with a brand new machine? thats less than one week old.. – Robolisk – 2011-09-11T17:40:50.817
and you think this could all be from windows? – Robolisk – 2011-09-11T17:57:56.043
Try running the "Windows Experience Index" to see how your machine scores. Start Menu -> Right click on "Computer" -> Properties. You shoudl see it there. This will give you a score for each major component of your computer, and will give you an overall score. Compare your scores to other machines of the same specs. – Kibbee – 2011-09-11T18:06:19.377
yes, I am aware of this. and my machine scores at above 6 if i'm not mistaken. It should be fast, so I don't understand why it's not? – Robolisk – 2011-09-11T18:14:43.983
2@Robsta: Alienware installs a bunch of garbage to their default installs if I'm not mistaken. It's not the fault of Windows; it's the fault of Alienware. Also note that if you're comparing app load times, that the disk (rather than CPU/RAM/Graphics Card) is going to be the bottleneck. – Billy ONeal – 2011-09-11T18:48:52.183
1I'd bet you've got McAfee installed (it's known as the Time Machine because it makes it feel like your computer fell out of the 80s). – Mokubai – 2011-09-11T18:58:24.603
Unfortunately ever since Alienware was bought out by DELL I see this happening more and more often. – James Mertz – 2011-09-12T07:42:39.263