How resolve an issue with dxgi.dll?

0

How resolve this issue with dxgi.dll? I originally thought issue was related to Desktop Window Manager (dwm.exe). However, after trying run a System File Check, I got similar error related to dxgi.dll. I know the issue is related to this file. How do I fix this issue? I tried replacing the DLL file from one found online. However, system32 folder locks up, in both normal start up and safe mode, when searching for dxgi.dll in the folder or scrolling down to it and clicking on it.

What I know or have already tried:

  • Error in both Safe Mode & Normal Start Up upon login
  • Restored to a 3-day old Restore Point
  • Last install was iTunes 3 days before the issue begin
  • No changes were made in the past week or longer
  • Reinstalled DirectX
  • No other graphic or display issues
  • Ran Full Virus Scan via Norton Internet Security
  • Uninstalled and Installed the latest GeForce 460M drivers
  • Windows is completely updated
  • Ran System File Check but failed at 11% (Normal & Safe Mode) - See Screenshot

Screenshots:

Error: dwm.exe - Bad Image
Error when running System File Check.

Error: dwm.exe - Bad Image
Original error on start up.

SgtOJ

Posted 2011-08-30T20:47:21.667

Reputation: 6 843

Does this happen if you boot in Safe Mode? – Dave M – 2011-08-30T21:12:54.157

Try reinstalling/updating directx. – MaQleod – 2011-08-30T21:38:21.873

Yes it happens in Safe Mode too. – SgtOJ – 2011-08-30T22:21:46.890

This isn't a virus. It's probably a driver issue, so it'll be interesting to hear what happens when you've updated the video driver. – None – 2011-08-31T06:59:28.670

Took longer than expected to update my question. Internet service in Afghanistan isn't the greatest. Thank you for your patience. – SgtOJ – 2011-09-02T04:29:57.860

Try seeing what Dependency Walker says about the DLL.

– Ignacio Vazquez-Abrams – 2011-09-02T04:34:27.950

Answers

1

After trying all the troubleshooting steps in my question, I decided to do a fresh install. A restore from a backup image would have worked too.

SgtOJ

Posted 2011-08-30T20:47:21.667

Reputation: 6 843