1
My coworker's computer stopped working properly. After login the Desktop loads then everything slows to a snails pace. Meaning opening My Computer could take up to 5-10 minutes. Then seemingly randomly the computer just freezes and wont complete any task although the cursor moves freely.
I have gone through starting/stopping services on start-up but still can't pinpoint the problem. (I did this because in safe mode everything seems normal (in terms of speed) however some problems still exist). I want to re-image his computer since he has a clonezilla backup image however his outlook files have to backed up first. I cannot even do this since the copy gets hanged up on 96.2% (i used regular drag and drop as well as robocopy). the outlook file is roughly 8gb and there is 100gb of free space on the external HDD. I tried to copy in safe mode with the same results.
Any help or direction would b greatly appreciated... Thank you
Have you tried using Process Explorer to determine if a specific process is hogging resources? – EBGreen – 2011-08-04T18:55:49.803
http://technet.microsoft.com/en-us/sysinternals/bb896653 – EBGreen – 2011-08-04T18:56:19.553
I checked and the cpu usage remains at 0% then jumps with any movement to screen to ~30% in terms of memory Physical is at 16% I am testing out process explorer now thanks – Maurycy – 2011-08-04T18:58:34.017
Yeah, hopefully it will tell you specifically which process is causing the resorurce spike. Unfortunately I have a sneaking suspicion that the culprit will be explorer.exe :) – EBGreen – 2011-08-04T19:00:37.083
That's what i concluded as well since its hogging 28k of memory. What would I do if that were the case? I am running out of options :( Thanks – Maurycy – 2011-08-04T19:01:49.723
1In my experience (and this is purely anecdotal) file indexing is often the issue. I've never been faced with a situation that was bad enough that I figured out a good solution though, sorry. – EBGreen – 2011-08-04T19:05:16.313
Here is a screenshot of the processes running (wont be too helpful but here it is anyways) link any ideas?
– Maurycy – 2011-08-04T19:11:51.633Can also be an infection...http://superuser.com/questions/100360/what-to-do-if-my-computer-is-infected-by-a-virus-or-a-malware/157533#157533
– Moab – 2011-08-04T20:36:12.883