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When I put my laptop to hibernate or sleep while plugged in and I resume from hibernate or sleep on battery, the backlight is off. A faint image exists on the display, but is nearly impossible to read, suggesting a video driver problem. When I change GPUs using AMD PowerXpress switchable graphics, the backlight comes back on. Why would this occur, and how do I fix it?
The system is a custom-built HP Pavilion dv6z-3000 Select Edition laptop with Windows 7 Home Premium. There are two GPUs on this system, an ATI Mobility Radeon HD 4250 for low power and an ATI Mobility Radeon HD 5650 for high performance. The system is running an OEM version of the Catalyst drivers that appears to be version 10.3, based on the internal version number supplied by HP. Would I lose any OEM features in upgrading the Catalyst drivers (which may be necessary to fix the problem)?
Edit: I've updated Catalyst, and the problem seems to be gone. I can't say for sure at this time, so I'm not posting this as an answer. I'll update the question as needed. If anyone can reproduce this, let me know.
Edit 2: Unfortunately, the problem still recurred on me at least once. What exactly is the problem?
Edit 3: This problem only occurs when the system is set to use the high-performance HD 5650 GPU. PowerPlay is disabled. Any ideas? The problem is still unresolved.
For now, an answer will remain accepted, but if anyone can give a better answer, I will gladly accept the better answer.
Is the problem always on the same adapter? What power options do you have on it? – harrymc – 2011-06-09T18:57:03.320
Can you clarify what you mean by "adapter"? – bwDraco – 2011-06-09T20:45:19.443
By adapter I mean the video card or GPU, meaning the device as seen by Windows. The power options can be found from Device Manager. – harrymc – 2011-06-10T06:48:01.957
There are two display adapters as listed in the question. The Mobility Radeon HD 4250 has no special power options; the Mobility Radeon HD 5650 has AMD PowerPlay available and enabled. – bwDraco – 2011-06-10T14:12:35.093
Does the problem happen only on the AMD ? – harrymc – 2011-06-10T18:09:04.493
I'm not sure, but I think it may have happened on both GPUs. I may not have a chance to test for this problem within the next few weeks because my laptop is going to be plugged in continuously during this time. – bwDraco – 2011-06-10T18:12:25.993
You might try to disable AMD PowerPlay and see what happens. I don't know if this is worth enough to be put in an answer. – harrymc – 2011-06-10T19:28:26.717
PowerPlay is now disabled. – bwDraco – 2011-06-10T20:16:09.427