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In the past, there's been an issue with Microsoft not allowing you to deactivate an Expression Studio key. Basically, you get two keys per license. If you assign both keys (say one to a desktop and one to a laptop), then you upgrade to a new machine (say you replace your laptop or upgrade some of the hardware), you have to buy a new copy of Expression Studio ($600 for Ultimate). This seems ludicrous to me, and I'm wondering if anyone knows if this policy is still in place. I can't seem to find a EULA online anywhere, so I don't know where to find this information. I know my laptop is due for replacement soon, and I want to know if I'm going to have to sink $600 into a software product I already purchased.
For background, please refer to this thread on the Microsoft Expression forums: http://social.expression.microsoft.com/Forums/en-US/general/thread/da5587bc-b098-4c6a-9a56-af3608d940d0
Note that this thread is locked. Microsoft doesn't seem to want people to discuss this. This is one reason I'm posting here rather than on that site.
devuxer
Posted 2011-01-10T21:38:29.730
Reputation: 3 331
I would contact Microsoft before you upgrade your system. They may be able to help you out by giving you another license or monitoring the usage of the license and let you install the license on another computer. – David – 2011-01-10T21:41:32.887
@David, I have spent many hours on the phone with Microsoft in the past regarding this issue. I don't have time right now to go through that again, but I thought maybe someone could provide some more recent data. – devuxer – 2011-01-10T21:47:10.837
Sorry, just trying to help @DanM. That is honestly the only way I have ever been able to do that. – David – 2011-01-10T21:51:08.257
@David, I didn't mean to sound ungrateful for your comment. It's just very frustrating to deal with customer service people who don't know what they're talking about and send you all over the place. – devuxer – 2011-01-10T21:57:13.093