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In Windows Vista/7, a small blue question mark on a white background is overlaid on a device icon in my Device Manager. What does it means? The properties dialog says "this device is working properly" but it is not. it is a Firewire camera.
Here is a screenshot of the Device Manager:
jumar
Posted 2011-01-04T15:15:27.453
Reputation: 171
1
From Troubleshooting Device Conflicts with Device Manager
A blue "i" on a white field on a device resource in Computer properties indicates that the Use Automatic Settings feature is not selected for the device and that the resource was manually selected. Note that this does not indicate a problem or disabled state.
Edit: Changed link to Windows XP version
Hmmm, now this is a conundrum.
That item, Point Grey Research Devices, is not a regular node that appears in the Windows Device Manager. Somehow a 3rd party product and injected itself into the Device Manager list. It's icon (piece of paper with gold gear on it) is not standard Microsoft. That would lead me to believe that it's child node's icon's are created by Point Grey (whoever they are).
It's a mystery why in the world a hardware manufacturer would need to invent their own device type. Do they think their device is so unique that they couldn't classify it as a
Anyway, since Point Grey is creating their own custom icons, you'll have to ask them what the icons mean.
Ian Boyd
Posted 2011-01-04T15:15:27.453
Reputation: 18 244
+1..NOTE Applies to W95, W98, ME, slightly different version for XP here...http://support.microsoft.com/kb/310126
– Moab – 2011-01-04T17:30:55.230The questioner is indicating a "question mark", not an "i". – Mehper C. Palavuzlar – 2011-01-04T17:39:29.947
@Mepher C. Palavuzlar: i assume he is mistaken. – Ian Boyd – 2011-01-04T17:45:54.933
No i did no mistake, it is a question mark ("?") not a "i". – jumar – 2011-01-04T17:53:37.423
i did a google search for "blue question mark" vista site:support.microsoft.com there are zero hits. The only hardware manager mention of a question mark is a green one and for windows me. Can you provide a screenshot? – horatio – 2011-01-04T18:14:25.567
I did the same research and did not find anything as you did, that is why I posted this question here. I will add a screenshot next time I have access to the computer having the problem. – jumar – 2011-01-04T18:21:42.917
Hmmm, now this is a conundrum. – Ian Boyd – 2011-01-08T01:55:07.797
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I don't think it's a driver issue. I have exactly the same problem with a calibration tool called colormunki. My device works with no problem and device manager confirms it works properly. It seems Windows just does not know the category of the device so it's classified with an icon + a question mark.
Hello
Posted 2011-01-04T15:15:27.453
Reputation: 11
0
I suspect that the driver is not signed, therefore the blue question marked. Windows does warn you when you are installing the unsigned driver.
Mahen
Posted 2011-01-04T15:15:27.453
Reputation: 39
-1
It means you need to install the correct driver for your camera device. If you don't have a driver CD supplied by the manufacturer, you should go to manufacturer's website to download the driver. Otherwise, you need to search over the internet and look for the Vista version of the driver.
Mehper C. Palavuzlar
Posted 2011-01-04T15:15:27.453
Reputation: 51 093
Are you sure this is what the blue question mark means? It is not the good old big yellow icon, it is just a small blue overlay icon... I am sure to have installed the right driver, i have done this type of installation with this exact driver on hundreds of other similar systems. – jumar – 2011-01-04T15:43:42.260
I still think it's a driver issue. You can try reinstalling the driver and restarting your machine. That's the only solution I can suggest at the moment. – Mehper C. Palavuzlar – 2011-01-04T18:33:30.760
What interface (FireWire, USB, Serial...?) is the camera connected to? – Tobias Plutat – 2011-01-26T10:44:58.757
It's a firewire camera – jumar – 2011-02-07T13:33:37.163