3
I'm sure I'm not the first person to come across this, but here in the UK it seems every major bank (e.g. HSBC, NatWest, etc.) are getting their customers to install Trusteer's Rapport software before they do any sort of online banking. The idea being that this software protects their customer's credentials when logging on to their banking service.
This is all well and good, but I got tired of having it installed on my system, and during a tidy-up I decided to uninstall it... Except I got the following message telling me my computer was infected with malicious software:
Clicking on the "more info" link takes you here: http://www.trusteer.com/infected
There is no further information on what this supposed threat is, or why this threat would no longer be "quarantined" if I uninstalled Rapport, or even why malware scanners would not find it.
The whole thing smacks of scareware. Has anyone had any experiences with this software or this company? My instinct is to get rid of anything that attempts such tactics. Any advice?
Thanks!
1
Rapport is described as "snake oil" here: http://broadcast.oreilly.com/2008/12/snake-oil-legitimate-vendors-s.html Hmm!
– Django Reinhardt – 2010-08-29T13:02:52.6571Well here's an update: I tried to uninstall their software again, just now, and I DIDN'T get the above message. They may have been telling the truth the first time around (I've since tidyied up my computer more since then) or they fixed their software in the meantime. That's somewhat good then, but it's still very bad that they don't inform the user as to WHAT malicious software they've found on your machine, only that you won't be protected if you remove their software. That, to me, IS scareware tactics, even if it's a milder version of what I originally thought. – Django Reinhardt – 2010-09-11T13:44:06.847