I had an HP that wasn't engineered intelligently circa 2002 (had a desktop processor and a high-end video module in a laptop unit)... thusly I wisely purchased it with a 3-year warranty extension. This baby screamed when in use, but also... as was 'predicted'... fatally over-heated every 5 months or so. This led to numerous motherboard replacements, an LCD replacement, and other repairs I can't even recall... HP always covered shipping of course.
The story ended well though, near to the end of my extended warranty they contacted me and offered (due to personal inconvenience, regardless of how assumed it was) to buy me a new system. I accepted this of course and bought another extended 3-year warranty on that unit... still have it today.
Still reading? Moral of the story upcoming...
Throughout much of the 90s I worked for Dell Computer, and for most of that there was no better PC company out there... I watched them 'go south' morally from the inside, and was fortunate enough to sell off my stock with them before they took that final value dive. Point being -- I recall, like few others would, how good their customer service used to be, and anyone who deals with them now knows it's mostly a thing of the past.
However, a friend of mine where I currently work recently nagged them (on mere grounds of mediocre, unsatisfactory product design) to accept a return for an inadequate netbook system that was beyond the return date, upgrade to an adequate model at no additional cost, and they even threw in some discounts. He had to nag them extensively for this, but armed with my HP story above, knowledge of their old reputation, and some tenacity to get your way... you never know, you might get an unexpected service from the modern edition of support at Dell Computer after all.
Hope you enjoyed the read and I hope the information helps and you prosper with it ^^ -- ah, nostalgia.
Ooh, I've got one of those too, but sadly the warranty expired ages ago. It's served me fairly well, but I'm looking forward to replacing it. Agreed with digitxp that if it runs fine, there isn't really much you can/should do. – nhinkle – 2010-08-27T20:38:57.400