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So I am fairly sure that this issue lies in the Hardware department seeing as I loaded up Ubuntu on a bootable USB and still got the same result as starting up Windows on a friend's DELL XPS 15Z laptop. The problem persisted just the same.
What I've tried:
- Updated the BIOS to the newest version.
- Tried a separate OS, problems persisted (I would assume that would rule out the software as the issue).
- Reapplied the thermal paste between the heatsink and CPU properly.
- Made sure the fan is working and ducts are clean.
The problems that are ongoing are the computer overheating right above the CPU under the keyboard, and as a result of the overheating, when a program such as Chrome is started on either OS, the mouse starts to lag very badly.
A quick google search shows that this seems to be the norm with this particular laptop. However, the answers for remedy are all across the board. Anybody know how to properly go about the troubleshooting or to help out??
Any help is much obliged in advance!
Have you cleaned (canned air) the vents and fan? – Moab – 2020-01-24T19:40:07.037
Yes, I believe I mentioned that when describing the troubleshooting i've done thus far! – Asmartíce Woodinasck – 2020-01-25T19:15:15.157