0
I cannot get a HP OfficeJet 4655 to print in color from an installation of Windows 10 Pro, version 1909. The printer prints in gray scale / black & white from Windows 10 and prints in color from a different computer. So it is not a hardware issue.
I tried the driver that comes with Windows directly and I tried the downloaded HP OfficeJet 4650 series Basic Driver, version 40.11. Both seem very similar but neither works. I cannot find any setting to enable color printing. I tried:
- Printer properties
- Advanced
- Print processor
- Advanced
- Color management
- Advanced
- Device settings
- Printing preferences
- Paper / quality
- Advanced
- Print-presets
(Sorry: I had to translate from German and I might have gotten a few of the exact names wrong).
According to some other "solutions" to my problem I found online (all for older Windows versions) I should have a monochrome / color selection in the Paper / quality tab, but I don't:
I don't have enough reputation to post images, so here is a link: Screenshot of printing preferences, paper/quality
I tried to increase the Quality settings to Optimal, but couldn't get those to save: not in the print dialog of an application, and not from any of the three ways to access the dialog from the printer page under settings.
Any suggestion on how to get color printing enabled?
Update:
The machine from which color printing works is a Windows 7 Pro (64bit) and the driver is the same download that was linked above.
When comparing the Paper / quality pages on both machines one immediately sees the difference: the Win7 machine shows an option to select monochrome or color printing that is missing on the Win10 machine. I also compared the Advanced properties from that page and there is an option to select gray scale printing on the Win7 machine which is missing on the Win10 machine.
Olaf Mandel
Posted 2019-12-29T10:43:43.883
Reputation: 1
What OS is the other computer using? I found the HP Smart Windows Store application to be helpful with my own problems dealing with HP Printers. I would also compare the driver information from the other computer. – Ramhound – 2019-12-29T10:57:15.933
@Ramhound Thanks for the question (answers in the update above). They driver is the same but it looks different on the Win10 machine compared to Win7. – Olaf Mandel – 2019-12-29T11:45:11.123
Can you use imgur (Image button) instead? I can't inline the screenshots you have provided. What about the HP software I suggested? – Ramhound – 2019-12-29T11:52:01.430
Remove the printer (first Devices and Printers and then Programs and Features). Restart. Now add the printer in Devices and Printers (do no use the driver download - let Windows 10 install it). See if it installs and works in color this way. – John – 2019-12-29T12:12:55.353
@Ramhound Imagehost changed. The HP Smart software does not help: It has settings for Scanning, Fax, network settings alignment and cleaning Nozzles, but no print settings (at least I can't find any meaningful ones). – Olaf Mandel – 2019-12-29T12:26:21.827
@John I originally tried the driver that Windows 10 installed automatically before I tried the HP provided one. Neither works. Between tries I also used
printui /sto remove the old driver. – Olaf Mandel – 2019-12-29T12:30:53.960Did you try installing the latest W10 driver from HP? Try the basic driver dated Dec 13, 2019>>>>>>>>>>>>https://support.hp.com/us-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930/model/7781689
– Moab – 2019-12-29T15:51:05.590@Moab I tried that exact file as well as the larger "software utility" one. BTW: the date must be wrong as I have a local copy of the file with the same checksum but dated October 2017 – Olaf Mandel – 2019-12-30T10:26:04.937