'Other's User Folder...' is grayed out

0

I'm using business e-mail and I'm trying to access File->Open->Other's User Folder... but the option is grayed out. I need that option in order to join the shared mailbox.

File, Open, Other User's Folder is grayed out on Mac

Additional information:

  • I've placed my cursor in my Inbox (as per this suggestion).
  • The account is configured using Exchange/Office 365 Account.
  • E-mails, calendar and other features works without any issues.

How I can access that option?

kenorb

Posted 2019-11-11T17:09:38.940

Reputation: 16 795

I seem to recall that the owner of the mailbox needs to set the permissions so that you have the appropriate permissions, it is usually done in Outlook itself. But I am unsure if that changed with Office 356 – Steve Chambers – 2019-11-11T23:31:26.163

Answers

0

As far as I've noticed, the account needs to be added to a shared mailbox first by the administrator.

Then after hitting Send & Receive, the option Other's User Folder has been activated successfully.

kenorb

Posted 2019-11-11T17:09:38.940

Reputation: 16 795

Asked: 2019-11-11T17:09:38.940

Viewed: 193 times

Active: 2019-11-11T17:09:38.940