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I used to have an osTicket instance which I've deleted as it was no longer fit for purpose. I've installed another help desk system on the same subdomain which is support.domain.com.
To delete OSTicket, I've removed the files from the subdomain and deleted the database. Installed the new helpdesk system and gone on with setting up. I've changed the password to the support mailbox as well and then all hell break lose.
I've started getting emails that osTicket can't access the mailbox to fetch emails? I am still getting these. So far what have I done:
- Deleted subdomain
- Changed mailbox password
- Removed almost all cron jobs
- Tried to trace the email within cpanel without success.
- Deleted the new help desk system that I've put in place just in case.
I am not sure what else I can do to stop these email from being sent. Any ideas?
Below are the email headers:
Message-ID Date Sat, 02 Nov 2019 20:38:03 +0000 From "osTicket Alerts" To info@domain.com Subject Mail Fetch Failure Alert Authentication-Results mx.zohomail.com; dkim=pass; spf=pass (zoho.com: domain of support.domain.com designates xxx.xxx.xxx.168 as permitted sender) smtp.mailfrom=alerts@support.domain.com Received from domain by cloud.hostingCompany.com with local (Exim 4.92) (envelope-from ) id 1iR09r-00E8wT-G6 for info@domain.com; Sat, 02 Nov 2019 22:38:03 +0200 Return-Path
Sonamor
Posted 2019-11-03T10:20:07.127
Reputation: 336