0
1
On a Windows 10 v1809 PC, I'm trying to sign into Sticky Notes v3.6.76.0 (latest) using my Office 365 user account. Consistently, it prompts for and accepts the credentials (password then MFA / TFA code), spins on "Just a moment..." for a minute or so, and then fails with the following error:
We couldn't verify your sign-in info.
Unlike other cases (link 1, link 2), there is no additional error information.
In my diagnostics, I have found that:
- Microsoft Office apps (Outlook, etc) connected to the same account continue to work.
- Sign-in succeeds at https://www.onenote.com/stickynotes, on another Windows 10 v1809 PC (same software, same network, etc), and on an Android smartphone so the credentials aren't the problem.
- Resetting and reinstalling, as advised by https://www.easeus.com/resource/fix-sticky-notes-not-available-error-in-windows-10.html, doesn't make a difference.
- Manually entering the credentials, as opposed to selecting the account from the pre-filled menu, doesn't make a difference.
- Sign-in succeeds under a different local user profile.
- There's nothing relevant in the event log "Applications".
- Removing the Windows Credential "MicrosoftAccount:user=<my username / email address>" (modified today) didn't make a difference.
- Removing the Windows Credential "SSO_POP_User:user=<my username / email address>" (modified today) didn't make a difference.
Update: 2019/09/23 11:19
I have found that:
- Outlook 2019 has been acting strangely - prompting for my credentials every 1 hour or so but only actually needing them half the time, etc. A new Outlook profile doesn't seem to have made a difference.
- Clearing all Windows credentials (including
virtualapp/didlogical
,SSO_POP_Device
, etc but excludingSlack/tokens
) didn't make a difference. - Using a different Office 365 account (but in the same tenant) works fine - it didn't even prompt for credentials.
Update: 2019/09/23 12:29
I have found that:
- Changing my password again hasn't made a difference.
Next, I'm going to try upgrading my installation of Windows 10.
Update: 2019/09/24 12:38
I have found that:
- Upgrading to Windows 10 v1903 hasn't made a difference. In fact, it's made it worse as it broke the installation of Microsoft Office 365 ProPlus so I had to online repair it which requires reactivation which is failing because of these authentication problems.
Update: 2019/09/25 14:33
I have found that:
- .OLD-ing my Windows user profile and re-signing in with the affected account to cause a temporary user profile to be generated fixed the Outlook problem but Sticky Notes wouldn't open.
- Attempting to use an app password wouldn't work because Modern Authentication can't handle them.
- Completely uninstalling Microsoft Office (Revo Uninstaller in advanced mode, .OLD-ing
%localAppData%\Microsoft\Outlook\
, clearing Credential Manager, removing all Outlook profiles, etc and reinstalling didn't make a difference. In fact, the Microsoft apps (Outlook, Sticky Notes, Edge, etc) were still aware of the accounts somehow.