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Whenever I do any Windows update which requires an automatic restart (e.g. after 30%) my PC blocks (screen freezes). The solution is to simply power-off my PC an restart it manually. The update then picks up as expected and finishes successfully. This always happens and with any update (if restart is required). I'm sure it can cause more serious side effects.
Update: I forgot to mention: A big upgrade (e.g. 1709 to 1903) fails after the manual restart and always gets rolled back... only updates like patches succeed. I manually installed 1903 to have the latest Feature Pack.
Update Windows-Log: https://www.dropbox.com/s/3sf0792ha1s4l1s/WindowsUpdate.log?dl=0
Computer: ASUSTeK Computer CM6870 (used to have Windows 8)
What do you see? How do you know it is frozen? – Appleoddity – 2019-09-13T11:57:12.477
This answer could be improved by stating how long it's frozen (10 seconds, or 30 minutes? I assume the latter), and by providing a picture of the screen it freezes on. Also, does it occasionally freeze if you shut down or (more importantly) restart manually? – Peter – 2019-09-13T12:45:37.747
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It sounds like there's a program or service preventing it from rebooting and creating the hang. There is a registry setting that governs how Windows handles services or applications that won't shutdown when a reboot/shutdown is requested, as Windows sets the time limit quite hight to auto-kill programs and services that aren't responding. This can be changed via a GUI program like Yamicsoft's Windows 10 Manager, but I'm unsure which registry key handles this.
– JW0914 – 2019-09-13T13:46:06.583The screen freezes forever (I had it like this over night). I see that it freezed because the dots stop spinning. If I do a manual restart it works as expected. Normal shutdown is also fine... the problem remains even after I manually (via USB) updated to Win 10 1903. – Dunken – 2019-09-14T16:23:20.770
What is the exact computer model? Which was its original Windows version? Did you ever perform a clean install of Windows 10? Please do
– harrymc – 2019-09-17T09:03:17.033chkdsk
, post the SMART data of the disk, and also post the WindowsUpdate.log.Dunken - From admin elevated PowerShell run,
Get-WindowsUpdateLog
and then post a link to this log and let me see it. Be sure it contains the detail time wise related to the1903
Feature Pack attempted installation and tell me that time frame in which that occurred. If you need some real help on this problem, you're going to have to disclose the detail of what Windows says the rollback had to occur and/or why the update failed. I have a few guesses and usual things I do to try to resolve such issues just it's a lot to write up for everything but I can maybe help you!! – Pimp Juice IT – 2019-09-22T03:15:41.213I updated the post. Yes, I did a clean installation of Windows 10 1903. – Dunken – 2019-09-23T12:43:25.187
Have you tried to create boot media for offline installation? When running the tool select "Create installation media for another PC".
– harrymc – 2019-09-23T18:34:44.423Yes, I did. Same result. – Dunken – 2019-09-23T19:10:19.613
What did you try? I suggest trying in order startup repair, then command prompt with
sfc /scannow
, finally reinstall Windows (hoping that it will only do an upgrade). – harrymc – 2019-09-24T07:06:06.897Yes, that's what I did. After some big updates the system didn't find the OS any more. I then had to do this: https://superuser.com/questions/1333811/dell-windows-10-computer-recovery-boots-with-x-drive-but-no-c-drive-or-user-da/1359889#1359889
– Dunken – 2019-09-24T08:15:04.723Ouf, that's a dangerous operation. I still suggest the operations in my above comment. – harrymc – 2019-09-24T16:43:48.873
I just had the issue again with a minor update (succeeded after manual restart). I updated the Windows-Log file (see link in post). – Dunken – 2019-10-04T14:02:06.133