Brand new Laptop With a few different problems

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Not even sure where to start;

Computer specs:
Screen Size: 15.6 inches
Max Screen Resolution: 1920 x 1080 pixels
Processor: 3.8 GHz Intel Core i7
RAM: 16 GB
Hard Drive: 256 GB Flash Memory Solid State
Graphics Coprocessor: NVIDIA GeForce
Chipset Brand: NVIDIA
Card Description: Dedicated
Graphics Card Ram Size: 6 GB
Wireless Type: 802.11ac
Operating System: Windows 10

Besides general web browsing, I've used this computer for two things. Using Remote Desktop Programs, and gaming. Two games in particular, Grand Theft Auto Online and Counter Strike: Global Offensive.

None of these tasks should be a particular drain on my system, that I got within the last six months. But more than that, I've had to run both games on their lowest setting due to FPS drops (or entire game freezes in regards to GTA:O).

Not sure what the issue could really be. Took some screenshots of the task manager while loading GTA and then once it was loaded to show the difference in memory usage (peak is 70%).

loading screen memory usage

Loading a mission in GTA while online

John H

Posted 2019-08-25T16:20:51.157

Reputation: 1

Your specs are missing the GPU model. Also, are you trying to play at 4K resolution? – Daniel B – 2019-08-26T06:34:31.260

Sorry about that, its a GTX 1060. and for both Counter Strike and GTA I'm playing on the absolute lowest settings. – John H – 2019-08-26T17:16:00.983

Answers

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We find with new Laptops that we must update BIOS and all drivers. Try that here (especially be sure to update Video and Power drivers)

Also make sure the software you are using is the most recent version and is certified for Windows 10.

John

Posted 2019-08-25T16:20:51.157

Reputation: 5 395

Is there a real good way of checking to make sure EVERYTHING is updated correctly? I went into devices and made it check online for newer drivers for things that way, and also went to Nvidia's site to check drivers that way – John H – 2019-08-25T18:20:11.067

Most laptop manufacturers have a Driver Update Application that you can download and use. You need that or the Support Site for BIOS and maybe Chipset (which you should do). Using Device Manager after this works, but be sure to get through all drivers. I do this from time to time and it takes a while (30 minutes or so plus download and install time – John – 2019-08-25T18:30:14.623

Asked: 2019-08-25T16:20:51.157

Viewed: 72 times

Active: 2019-08-26T06:21:24.583