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Our emails are automatically forwarded to other staff members when they are on leave, but in the process it is removing the original senders email address from the message. The original emails are being forwarded via office 365 to an outlook inbox.
I can't find a setting in outlook via office 365 to forward as an attachment as part of auto forwarding so as to show the original email address and it is essential for our working practices that we have this. Is there a way to get the senders address showing??
Any help would be greatly appreciated.
Ben Nicholas
Posted 2019-08-14T08:51:00.237
Reputation: 5
How exactly are you enabling forwarding? The behavior you’re describing is not normal. Forwarded emails do show the original sender. I suspect it’s how you have enabled forwarding. https://support.office.com/en-us/article/forward-email-from-office-365-to-another-email-account-1ed4ee1e-74f8-4f53-a174-86b748ff6a0e
– Appleoddity – 2019-08-14T12:15:00.810That is the option I am using which is why I find it unusual that the source email address doesn't show. When it comes through it is only showing the address it was forwarded from (i.e. that of the agent who is off) and omits the original senders email. I found a guide for an older version which shows a setting you can change as 'use default encoding for all incoming messages', but the same setting doesn't appear on this version. – Ben Nicholas – 2019-08-14T12:34:01.417
Default encoding is not related to forwarding. Check with your IT department. They’ve probably got some third party spam filtering system causing this problem. – Appleoddity – 2019-08-14T12:43:16.207