0
I emailed a message with a PDF file attached, to a customer, and he has come back saying the message is scrambled. Below is an example of how it reached him.
> --_008_SY3PR01MB093955D6675F3956FD488DC6EAD40SY3PR01MB0939ausp_
> Content-Type: multipart/alternative;
> boundary="_000_SY3PR01MB093955D6675F3956FD488DC6EAD40SY3PR01MB0939ausp_"
>
> --_000_SY3PR01MB093955D6675F3956FD488DC6EAD40SY3PR01MB0939ausp_
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: base64
>
> SGVsbG8gRGF2ZSwNCg0KU2VlIGF0dGFjaGVkIGRvY3VtZW50LCBoaWdobGlnaHRlZCBzZW
> N0aW9u
> IG9uIHRoZSBvcmlnaW5hbCBjZXJ0aWZpY2F0aW9uIHN0YXRpbmcgdGhhdCBpdCBoYXMgYm
> VlbiBk
> ZXNpZ25lZCB0byBoYW5kbGUgdGhlIGNsYWRkaW5nIG9uIHRoZSB3YWxscy4NClRoZSBlbm
(This is not the entire document, that goes on over quite a few lines)
I have sent the same message + attachment to another colleague, and they received it no worries. I have figured out that its encoded to "base 64"because:
> Content-Type: text/plain; charset="utf-8"
> Content-Transfer-Encoding: base64
So why has this happened? And how do i fix it?
EDIT:
The message only became encoded, rather than the attachment.
You could try to detach the PDF file and rename the extension. Posting your query on TechNet for further assistance and support. https://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
– Kelvin_D – 2019-08-09T08:11:35.010