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I have basic knowledge in RT. Created a new ticket in Request Tracker via email.
I have installed RT and configured sendmail. I have used my Gmail account username & password for outgoing server. It's working fine.
I want to create a ticket from via email. I have used RT-mailgate. I have mentioned below entry in /etc/aliases
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rt: "|/opt/rt4/bin/rt-mailgate --queue general --action correspond \
--url http://rt.example.com/"
rt-comment: "|/opt/rt4/bin/rt-mailgate \
--queue general --action comment --url http://rt.example.com/"
Where do I have to configure my incoming server details and how?