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please excuse me if this is the wrong site to post this question, that being said...
When I open files with Adobe Acrobat Pro 2017 while connected to the internet, it takes ±28s per file per instance, meaning, it takes this long whether it is the first time I open the file or 10th time. The moment I disconnect from the internet, the files open ±1s.
I blocked internet access to "Acrobat.exe" in Windows firewall without success, therefore it is obvious it must be other application components.
System Specs:
Lenovo X1-Yoga (3rd-Gen)
CPU: i7-8650U
RAM: 16GB
Screen: WQHD Touch
Only these items are upgraded, everything else, is as shipped.
I can provide more system information upon request.
Please help!
Regards,
Alex
Posted 2019-06-28T14:30:17.073
Reputation: 101
Have you tried anything to fix it? I just googled your question and found the solution, or at least what worked for others. https://forums.adobe.com/thread/2015415
– Karen927 – 2019-06-28T19:52:08.410I've only tried firewall settings and airplane mode (which is not practical.) I did search Google (of course) but the issues I read about, don't relate to the internet connecting. Can you please point me to these solutions? – Alex – 2019-06-29T20:07:07.783
it's about 3 scrolls down, the response from Milan: "Not sure why this is happening. But the fix is to disable the sandbox protection under enhanced security. Edit> Preferences > Security (enhanced) and deselect "Enable protected mode at start up" and click OK. (very important to click ok)" – Karen927 – 2019-07-01T20:12:14.960