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I have a HP Pavillion Laptop with Windows 10. Suddenly today it does not start.
The Windows 10 logo appears, but it remains on the screen and does not continue.
I've tried to do a clean install with a Windows 10 (USB and CD) but it's the same situation, the installation disc begins, the Windows 10 logo appears, and does not continue to a desktop display.
I've removed the battery and I've tried with power supply only, but it's the same situation.
antoni
Posted 2019-06-24T13:28:20.823
Reputation: 1
1In order to boot to the installation media, you will have to change the boot order. Did you do that before you attempted to boot to the installation media? – Ramhound – 2019-06-24T13:32:31.250
@Ramhound Yes , i start the boot menu pressing F9 and then i choose the installation disk. – antoni – 2019-06-24T13:34:21.107
How was the installation media created? Do you have Legacy/CM enabled or disabled currently? – Ramhound – 2019-06-24T13:41:12.223
The installation media is working correctly on other Laptop. I have Legacy enabled.This laptop was formatted and installed using the same installation media 2 weeks ago. Until today was working correctly. – antoni – 2019-06-24T14:00:06.257
Sounds like a hardware fault.... probably hard disk fault.Sounds like the interrogation/reading of the hard disk is having problems and causing the hang. – Kinnectus – 2019-06-24T14:05:24.417
@Kinnectus i've tried with HDD Regenerator (from dos) and the entire Hard disk was scanned without any problem. – antoni – 2019-06-24T14:07:29.750
Tried removing/re-seating the RAM? – Kinnectus – 2019-06-24T14:09:36.337
@Kinnectus yes , the same situation. I've tried also a DOS program for testing the RAM , and no problems where found. – antoni – 2019-06-24T14:12:35.420
1DId you install Windows on a GPT or MBR partition? Enabling Legacy Mode on a Windows 10 device seems odd, you don't typically install Windows 10, on a MBR partition. – Ramhound – 2019-06-24T15:02:14.133
@Ramhound I've installed 2 weeks ago using a MBR Partition. Everything was working correctly until now. Why ? Windows 10 can work in MBR or GPT. i have other Pc running Windows 10 on MBR and are working very well.But anyway , why the installation media does not start ? – antoni – 2019-06-24T15:47:03.473
I think we all need more info for this. Try booting to safe mode (you can access it via F8 at boot). If it gets to a desktop have a look for any errors in event viewer - it might also cure the boot problem, so try a restart. If you can't get to a desktop, can you tell us what the last line displayed was or if it blue screened and the error? – Greig – 2019-06-24T17:06:40.247
@Greig i try to boot on safe mode , but it's the same problem , windows logo appear and it remains on the screen and does not continue. The same problem occur if i try to start from Hard drive or from installation media. – antoni – 2019-06-24T17:24:12.863
@antoni Safe mode should come up with a black screen with white writing on it and it shouldn't show the windows logo at all. I don't think you can start it from install media, so make sure you've removed any usb sticks or dvds. The install media will also have a startup repair option that you can try. – Greig – 2019-06-24T18:40:09.073
@Greig I know how Safe mode should look , but in my laptop even when i choose safe mode , the windows logo is showing. And when i've tested safe mode i have removed the installation media. – antoni – 2019-06-24T21:45:24.720