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I personally have never used Outlook before, however a colleague of mine is running into sort of a weird problem and asking me to help. He is using Outlook 2013.
Whenever he receives any email that includes an invitation or has anything to do with the calendar, that whole email turns into an unrecognizable format with base64 encoded as well as some raw html example1. The calendar is shown in a weird format as well example2.
I asked microsoft on this issue and they said the product is too old to receive any support. I've been researching about this issue over the weekend but yield no result so hopefully I can receive some help in this community and perhaps learn a bit more about the issue. Any help is appreciated.
Fierid Neil
Posted 2019-04-29T14:38:38.277
Reputation: 1
Is the problem with his personal email account ? or his works email account ? if it's the latter he should take this up with you IT department. – PeterH – 2019-04-29T14:46:16.360
Yes it is his work email, however his other colleagues don't have that problem at all and only his email, or computer or the way outlook was installed/setup. Unfortunately it is a small company so there is no dedicated IT dept. – Fierid Neil – 2019-04-29T16:13:38.483
Does this issue happen if your colleague exit Outlook client and receive calendar related emails within OWA? Have you tried it with Outlook safe mode (outlook.exe /safe)? – Steve Fan – 2019-04-30T07:02:12.940
He's using his company domain email so the OWA says Microsoft account doesn't exist. Tried with safe mode but still getting the issue – Fierid Neil – 2019-04-30T16:45:41.703
So you are not using an Exchange account? Who is your email provider? Does your email account have a webmail interface? – Steve Fan – 2019-05-02T07:47:28.013
No it's not an Exchange account, it is the company's private email and yes it does have a web interface – Fierid Neil – 2019-05-03T14:23:28.013
So how the emails/meetings are showing in the web interface? Were these emails sent from external users or internal users? – Steve Fan – 2019-05-08T10:18:29.133