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I have an HP Omen 15" and it doesn't charge the battery when the computer is on. If I connect the charger the symbol of the battery appears as “connected” for around 5 seconds and then it shows that it's working from the battery.
But the weird thing is that if the laptop is shut down or suspended then the battery does charge.
How can I solve this?
Manuel
Posted 2019-04-11T21:12:06.427
Reputation: 283
1It could be an “omen” that the power adapter is bad. Have you tried another one by any chance? The power adapter may not be capable of powering the laptop and charging the battery at the same time. – Appleoddity – 2019-04-11T21:25:10.450
Yes, tried at the store, it happens the same with other adapters. – Manuel – 2019-04-12T21:49:25.940
Try a BIOS update and possibly a BIOS reset just to make sure any relevant settings are reset. Other than that, the motherboard has apparently gone bad. I guess there is a small chance it is the battery. – Appleoddity – 2019-04-12T22:26:54.477
BIOS update already done before the post, nothing changed. BIOS reset how can I do that and what consequences might have for the computer? What's weird is that it does charge when suspended/shutdown, and not when using the computer. If it's a motherboard problem only solution is to take the computer to HP? – Manuel – 2019-04-13T08:09:02.577