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I have been paying my ISP for a Fibre Broadband Package for 2 years, but last week I decided to switch because the speeds are getting worse(<800kbps) and its overpriced.
When looking for a new provider all have advised me "I am unable to receive Fiber in my area".
It appears to me I have been paying for a service that I have not been receiving.
My ISP is likely to deny this is the case, so is there a way - or perhaps multiple ways - I can prove to my current supplier that I have never received Fiber broadband but have just been receiving normal broadband.
Timothy Beanheads
Posted 2019-03-04T15:42:14.273
Reputation: 1
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Search the outside of the building for an ONT box, there must be one to service Fiber.....https://en.wikipedia.org/wiki/Network_interface_device#Optical_network_terminals
– Moab – 2019-03-04T15:46:10.7802Depending on location, it's quite possible that your current ISP has gone to install fiber lines in your area, but all the others haven't. (They're usually not required by law to share.) That said, speeds measured in kilobits are just weird – have you at least searched for equipment problems? – user1686 – 2019-03-04T15:48:01.883
1Who is your current ISP and where have you gone to that states you do not have fibre? What "type" of service are you supposed to have, e.g. FTTP, FTTC? – Mokubai – 2019-03-04T16:25:50.260
Try speedtest.net to measure your download speed. Fiber should be above 100 Mbps and nearer to 1000. This also depends on the transmitting distance.
– harrymc – 2019-03-04T16:56:11.357It is often the case where an ISP might have an exclusive deal with a city. So their competition not offering fiber does not mean you don't currently have fiber. – Ramhound – 2019-03-04T18:56:40.710
Can you download WinMTR or similar and run it fir a while (say 15 mins - ideally using an ethernet cable to connect) and post the results? Ive not used cable (only DSL and fibre) - but what I am looking for is latency on the first hop outside your network. A very low latency is likely indicitive of fibre, but a higher latency is likely indicative of dsl or cable. Also, what make and model is your router, and what ports are in use? – davidgo – 2019-03-05T04:18:51.927
As an aside, have you ruled out WIFI related issues? – davidgo – 2019-03-05T04:19:18.200
@Mokubai - genuinely not trolling (but I am irritated with Aussie telco claims, compared to NZ where I have fttc but its rightly sold as VDSL) How can FTTC legitimately be called fibre? Using that logic surely an ISP can build a crap network with an uplink to leer or even switch connection and call it fibre? – davidgo – 2019-03-05T04:25:00.357
@davidgo I've gotten used to the half truth about FTTC being "superfast fibre broadband" as they call it around here and just deal with it. At least the fibre is a lot closer to where I live and speeds are appreciably faster than they would otherwise be. Granted I wouldn't mind them dragging the glass wire another 250m down the road though... – Mokubai – 2019-03-06T15:48:11.377