Adobe XD not able to install: error 191

2

I am getting error 191 while installing Adobe XD form the Creative Cloud:

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:16.0.2.8
FATAL: Error occurred in install of package (Name: UWPAssets Version: 16.0.2.8). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml 
    Adobe.CC.XD
    C:\adobeTemp\ETRB13C.tmp\1\SparklerApp\SparklerApp.appx
    16.0.2.8
    x64
    CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
    adbxd:


            Microsoft.VCLibs.140.00
            14.0.25426.0
            x64
            CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
            C:\adobeTemp\ETRB13C.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx


        false


 with error code 1
ERROR: Failed to install UWP Appx Package
-------------------------------------------------------------------------------------

Kunal Bali

Posted 2019-02-18T05:12:42.493

Reputation: 21

1Did you solve the issue? I'm having the same problem. – Tannalein – 2019-04-06T09:44:45.643

Answers

0

I had exactly the same problem with installing Adobe XD and tried every solution I could find. The one thing no one has written about was the following.

  1. Open "Microsoft Store"
  2. Open then menu on the top right hand corner and select "Downloads and Updates"
  3. Run the updates. I updated every app but i think "App Installer" or "Microsoft Store" should be the crutial ones.
  4. Restart your PC
  5. Install Adobe XD

I hope, this solution works for you as well. Good luck!

MHuber99

Posted 2019-02-18T05:12:42.493

Reputation: 1