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I have a Dell Zbook 17 G5 laptop with nvme ssd i use for work that i am pulling my hair out to fix this issue i am having. After a fresh boot, if i restart or shutdown (possibly even just log off but i haven't test it), it will stay in the shutdown screen for 7-10 minutes before proceeding to turn off. If i was logged in for 10 minutes already, it will turn off/reboot normally in a couple of seconds.
I've disabled all non-microsoft services, removed the anti-virus, disabled windows defender, checked if page file delete policy is disabled, etc and can't find the issue.
Last resort i found this question and answer here: How can I identify the culprit of my slow Windows shutdown? and recorded 2 performance logs. One is "good" (quick restart since i was logged in for more than 10 minutes) and the other one is "bad" (slow restart since i rebooted as soon as i logged in). I can't seem to find a sure cause, but i am not familiar with the analyzer enough to know what is fishy.
That's why i uploaded both logs in hopes someone can please check them out: https://www.dropbox.com/s/76sowxabh8mndnp/windows_performance_logs.rar?dl=0
Kind regards
Have you already tried to disable the Fast Startup function to see if that helps?
– Run5k – 2019-01-16T00:21:14.487@Run5k - Wouldn't that make the system take longer to boot? – Ramhound – 2019-01-16T00:31:00.997
@Ramhound, logically that should be the case. However, it also sounds like it's possible his hardware/OS configuration is having problems that could be related to similar capabilities that the Fast Startup function typically modifies. From my perspective, the principles of "troubleshooting 101" would seem to dictate that it might be wise to eliminate that possibility, since the OP apparently hasn't tried that yet. If the problem persists, it is very easy to turn back on again. – Run5k – 2019-01-16T02:04:30.407
@Run5k Yes that is the first option i disable in any work PC, win10 junk. Also from the performance log and indicators it seems the pc doesn't do any work, it just waits:/ could be a miss-configured service if i were to guess possibly a microsoft one (since i've disabled the others)..i could update to 1809 and hope for the best but i want to stay away longer so microsoft fixes all their bugs – TnF – 2019-01-16T02:13:14.703
Fast Startup absolutely is not "Windows 10 junk". If you have disabled the required files for Windows to boot quickly (i.e hibernation.sys, pagefile.sys, and swapfile.sys) that might explain your performance issues. – Ramhound – 2019-01-16T02:29:55.747
@Ramhound i disagree, fast startup causes black screen on startup for system running discrete AMD graphics..this "feature" is still present since the launch of win10. So yeah, junk. – TnF – 2019-01-16T07:44:59.247
Did some more digging and definitely related to this (account is under a domain): https://www.sevenforums.com/general-discussion/378337-computer-hanging-logoff-only-when-domain.html
– TnF – 2019-01-16T07:56:57.897The winlogon notification subscriber <GPClient> is taking long time to handle the notification event (EndShell). – TnF – 2019-01-16T08:03:40.613