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I've bought a new 10 TB internal SATA HDD. It does not power on when connected with SATA power + data cables and does not show up in BIOS.
Another drive in the same PC works fine, and the drive did not work on another PC either, so I assumed a DOA and returned. However, the replacement disk exhibits the same behavior. I've tried various power and data cables on three working PCs, no avail. Disk stays silent.
Yet when I finally connected the disk to a USB adapter, it immediately powered on and I could hear it spinning. What could be the reason for this behavior and how would I go about fixing it?
- The drive is a
Western Digital Ultrastar DC HC510 10TB, 512e (4k sectors with emulation), SE, P3, SATA 6Gb/s (HUH721010ALE604/0F27454) - The mainboards and BIOSes in question are between brand new (2017/18) and a couple years old, the most recent being a
MSI Z370 SLI Plus (7B46-002R), 6x SATA 6Gb/s (Z370). - The PSU is a
be quiet! Dark Power Pro 11 850W ATX 2.4 (BN253)
I verified that a 128 GB SSD as well as a 2 TB HDD (SATA 3Gb/s, 512e) are well recognized with the same power and data cables.
BIOS and chipset drivers were updated to the most recent. The merchant explains that it may be an incompatibility due to the large size of the drive.
mafu
Posted 2018-10-22T22:05:49.787
Reputation: 2 565
2Most likely incompatible with the SATA controller. – None – 2018-10-22T22:07:42.167
@GabrielaGarcia Would that cause it not to spin up? – mafu – 2018-10-22T22:08:51.327
It would cause it not to be recognized at all - that you may check at BIOS/UEFI - therefore it wouldn't even try to initialize it. But this is just a guess. – None – 2018-10-22T22:11:54.033
2I've never known a controller incompatibility to prevent a drive from spinning up. I'd connect other drives to the mb in question and see if the problem is isolated to these specific drives. – I say Reinstate Monica – 2018-10-22T22:23:08.980
1What do your pc power cables look like? How many & what colour wires do they have? – Xen2050 – 2018-10-22T23:49:17.090
@Xen2050 Usual SATA power cables (demarked as
SATA) with yellow, black, red, black, orange. – mafu – 2018-10-23T07:44:45.913@TwistyImpersonator I've checked another drive (small SSD) and it does show up in BIOS. – mafu – 2018-10-23T07:57:12.667
1Spinning hard disks need a lot more power than SSDs. So guess: cable is not delivering enough power. Either a broken cable with a voltage not needed for SSD, or power supply trouble. Try different cables, if you can, and different output lines from the power supply, if you can. Also check for loose contacts. – dirkt – 2018-10-23T08:29:09.120
@TwistyImpersonator I've since verified with a smaller HDD, it does show up in BIOS. – mafu – 2018-10-26T12:18:41.293
@mafu You really need to test with a mechanical HDD. An SSD doesn't represent the drive you're having trouble with. – I say Reinstate Monica – 2018-10-26T12:33:18.187
1@TwistyImpersonator Sorry for the confusion, this recent time it actually was a small mechanical disk. It spun on immediately. – mafu – 2018-10-27T07:08:26.080