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I'm trying to install visio 2016 (licence for 5 installs, but only 3 have been used so far) on a office PC but when I do I get this error message:
I thought I this was because office 2010 was installed on the PC, but when I uninstalled that I still get the error. Also there was a trial of office 2016 on the PC that was uninstalled, and I'm wondering if that has something to do with it.
PaddyD
Posted 2018-10-01T10:23:41.977
Reputation: 143
0
You probably have remnants of the Office 2016 Click to Run installation which is conflicting with your volume-license MSI installer. Since you've already tried uninstalling Office from the Control Panel, the next step is to download and run Microsoft's click to run un-installer tool. It's available here.
This will remove everything from the previous click to run installation that's blocking your MSI-based installation.
I say Reinstate Monica
Posted 2018-10-01T10:23:41.977
Reputation: 21 477
funny enough that's what i'm in the middle of doing now, will let you know if that works – PaddyD – 2018-10-01T12:01:15.813
no luck, still getting the same message after using the easy fix tool – PaddyD – 2018-10-01T12:34:19.917
Is this a volume license edition of Visio? – I say Reinstate Monica – 2018-10-01T11:43:34.807
yes 5 licenses, but it doesn't even get that far to enter the licence and soon as the installer starts up , i get that message – PaddyD – 2018-10-01T11:54:25.853
Please [edit] your question to include the fact you're installing a volume license version. – I say Reinstate Monica – 2018-10-01T11:56:41.120
Wait a second, "licensed for 5 installs" is not necessarily a volume license install. Do you know if yours is volume license or not? – I say Reinstate Monica – 2018-10-01T12:06:21.667
"Here is your VISIO 5 PC license key........You can download 32-bit / 64-bit MS Visio / Project 2016 Pro from the link below: www.office.com/setup " Thats all the info I have, no mention of "volume license" – PaddyD – 2018-10-01T12:17:34.987
That's not volume license. That is a Click-to-Run installation. Which means you still have an MSI-based installation of an Office application on your computer. What else is shown in Add/Remove programs in Control Panel that's Office related? – I say Reinstate Monica – 2018-10-01T13:45:44.817
that screenshot ( 2nd one) is everything that is microsoft as the publisher. Could some 3rd party office plugin be causing this? – PaddyD – 2018-10-01T14:48:09.583
No, but an incomplete installation of an MSI-based installation of Office would. – I say Reinstate Monica – 2018-10-01T15:25:12.527
A log file should have been generated. Please provide the relevant information from that log file. – Ramhound – 2018-10-01T16:00:33.333
where would the log file be? in the event viewer? do see anything there – PaddyD – 2018-10-01T16:07:28.280
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'To find out whether your installation is MSI or C2R, in the Microsoft Office application, such as Word or Excel, go to File > Account. If you see an Office Updates section, the installation is C2R <snip> If there is no Office Updates section, then it is an MSI installation' https://blogs.technet.microsoft.com/office_integration__sharepoint/2016/06/23/determining-your-office-version-msi-vs-c2r/
– K7AAY – 2018-10-01T16:46:10.780K7AAY: Office has been uninstalled so I don't have a option to do this. – PaddyD – 2018-10-03T09:56:19.047
@PaddyD Based on the error window, it seems that there is other Visio product existed on current computer which is conflict with this installing one. I suggest you can use the following script to check current Office version: Run as Administrator to open cmd, type cscript.exe "%ProgramFiles%\Microsoft Office\Office16"ospp.vbs /dstatus
If you are running 32-bit Office 2016 on a 64-bit operating system, the script is: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16"ospp.vbs /dstatus – WinniL – 2018-10-05T06:19:01.480
@WinniL I tried both command and file can not be found, and if look up the office folders (in explorer) they are empty – PaddyD – 2018-10-05T13:40:22.237
If there is no folder, maybe there is no Office 2016 product installed on your computer. I suggest you can follow the manually uninstall Office article to check the registry for Office, remove all related keys to reinstall Visio 2016: https://support.office.com/en-us/article/manually-uninstall-office-4e2904ea-25c8-4544-99ee-17696bb3027b
– WinniL – 2018-10-08T02:00:38.553I did a factory reset on the pc and it turns out it has a trial version of office 2013 baked in with it. I uninstalled it and then tried the manual uninstall it but I could not find any office files related to it. Yet I still get the error when I try to install visio 2016. I'm at a loss – PaddyD – 2018-10-08T10:15:51.707