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I've got an Outlook 2016 install to an Exchange (2013) server which refuses to show anything in my inbox. If I use Exchange webmail, all my items are there sitting in the inbox. However, they do not show in the Outlook inbox. I know Outlook is working (in the general case) because I can send mail from it and it does go where it is supposed to... No clue even where to begin troubleshooting. Been reading MS tech notes, but nothing seems to cover this particular set of symptoms.
Brian Knoblauch
Posted 2018-09-25T20:29:49.297
Reputation: 4 313
Is the Today message group collapsed? In either case, please include a screen shot of the Mail screen of Outlook. – I say Reinstate Monica – 2018-09-25T20:42:50.037
Does it show any notification such as "We didn't find anything to show here." when viewing Inbox? Do you have subfolders under Inbox? What happens if we move some emails in Inbox to a subfolder from within webmail, and then check the emails in the subfolder in Outlook? – Steve Fan – 2018-09-26T06:56:30.900
It doesn't even show a Today message group. Does say "We didn't find anything to show here". No subfolders. Will have to try creating a subfolder. – Brian Knoblauch – 2018-09-26T16:45:33.237
Not machine specific, does the same thing on another machine when I set up Outlook the normal way too last night. – Brian Knoblauch – 2018-09-27T12:11:27.943