According to my knowledge.
First, it could be in conflict with other programs or applications. Try to use the mouse in clean boot. Refer to the following clean boot steps.
(1) Log on as administrator
(2) Win+R
and type msconfig
(3) We will get the window of System Configuration
(4) Select General
tab
(5) Select Selective startup
, then uncheck Load startup items
(5) Then select Services
tab.
(6) Check Hide all Microsoft services
checkbox.
(7) Click Disable all
(8) Select Startup tab
, and click Open Task Manager
.
(9) Make sure that Startup
tab is selected.
(10)On the selected tab, right-click each startup program one-by-one to disable them.
(11)Close Task Manager
when done and go back on System Configuration
box, click OK
.
(12)Then restart the machine.
Second, scan your PC to see if there is any viruses.
Third, the system could have some problem, run the following two command to see if there is any system issue.
DISM.exe /Online /Cleanup-image /Restorehealth
sfc /scannow
Finally, try go to Devices manager
and reinstall/update the mouse driver or USB driver.
Hope these can help you.
1Have you tried scanning for viruses? Also have you considered trying some live linux distro to test the same mouse on the same laptop but different OS? – Art Gertner – 2018-08-23T10:39:03.663