Chrome + Office 365 : Can't I open my emails in Google Chrome

1

For the last couple of days I haven't been able to open my emails in Chrome on my PC.

I can see incoming emails, but when I click them, they won't show their content.

I can view my email on my laptop, phone(webapp), phone(bluemail app).

I tried to fix it by clearing cache and cookie (even restarting windows), but that doesn't help either. But this is the strangest thing, I open a new window by using "new Incognito window" feature, login into my 365 mail account, and voila everything worked like a charm.

Any idea? Thanks for reading.

Chrome version : 65.0.3325.181(Official Build) (32 bit)

EagerToLearn

Posted 2018-04-18T00:16:53.470

Reputation: 381

Have you tried a different user profile, this is different then clearing your cache or cookies, don’t sync your google account to this new user profile – Ramhound – 2018-04-18T00:22:31.853

@Ramhound now you mention, I recall that this happened when I started syncing my Goolgle account on this PC's chrome. – EagerToLearn – 2018-04-18T00:26:33.917

@Ramhound so now we know that causes this, is there any workaround ? I don't want to un-sync my Google account :( – EagerToLearn – 2018-04-18T00:35:15.567

Are you sure it isn’t an extension that is turned off in incognito mode? – Appleoddity – 2018-04-18T00:59:37.847

@Appleoddity Wonderful, it was Adblock that causes the problem. By turning off Adblock on outlook site, the problem is gone. Thanks alot. You mind adding your comment as answer so I can mark it? – EagerToLearn – 2018-04-18T01:12:56.150

Answers

1

Chrome disables extensions by default in Incognito mode. Check to see if any extensions are causing the issue.

UPDATE: OP says AdBlock was causing the issue. Whitelisting the Outlook site took care of the issue.

Appleoddity

Posted 2018-04-18T00:16:53.470

Reputation: 9 360