Outlook 2016 Rule

Question

would like some help here.

There is a email forwarding rule to this email address ([e-mail]) to my main inbox. For example, if John sends an email to [e-mail], it will forwarded to me.

i would like to create a rule whereby, anything from John sent to ITsupport goes into a folder called John.

i am not able to create a rule because it is from ITsupport rather than John.

Answer 1

Take a look at Internet Headers of the forwarded message (open it in a separate Outlook message window and click File -> Properties). It's highly possible that you'll find John in one or more headers. In this case, just specify with specific words in the message header Outlook rule condition.