Google Photos sync uploader shows successful upload but photos are not appearing on the website

I installed and configured the sync client on my desktop yesterday. It shows everything except one large video has uploaded. When I visit the website, nothing is there. I've tried loading the website on multiple PCs (and my phone) but nothing appears. Why is this happening?

I'll try deleting and reinstalling the sync client later today.

The sync client is set to NOT delete photos from the cloud when they are deleted on the local drive. I have an internal 500GB HDD where all the photos are kept but I plan to delete them regularly to save space. When they are deleted, I want the copy in Google Photos to be saved.

www139

Posted 2018-03-12T15:10:24.313

Reputation: 205

1Are the photos showing up in Google Drive? IIRC Backup and Sync only sends content on removable media to Google Photos, and content on hard drives to Google Drive. – plttn – 2018-03-12T22:14:59.980

@plttn Thank you! You're correct. The media is visible in Google Drive. I'll compare the files when I get home later today to make sure of it. – www139 – 2018-03-12T22:54:13.687

Answers

Google Backup & Sync only puts removable media into Google Photos, and hard drive content to Google Drive.

If you'd like to see these in Google Photos (however showing all media in your Google Drive), enabling the Show Google Drive photos & videos in your Photos library option in Google Photos settings will show it in the Photos page/app.

plttn

Posted 2018-03-12T15:10:24.313

Reputation: 398

The content is visible in drive. However, to see all the files in the exact file structure as it is on the drive, navigate to the "computers" tab and browse the synced drive. The file structure is exactly the same as it would be on the drive. I like where Google is heading with this. You might add this info to your answer. Thanks for your suggestion. – www139 – 2018-03-13T05:28:58.177