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The circumstances:
- This is a personal machine, less than a year old, running windows 10 Home, fully updated.
- Office 2016, fully updated.
- There is a Microsoft account associated with the machine.
- Outlook 2016 configured to get mail from a GoDaddy-based Microsoft 365 mailbox.
- Mailbox password, MS account password, etc. are all the same, or were until GoDaddy’s tech support got involved.
The problem:
- When Outlook is opened, an authentication request comes up, with “Microsoft account{their MS account name}” populated in the user field.
- Occasionally, entering the password works and the mailbox opens, but usually not.
- Occasionally, replacing the user name with the mailbox account name and entering the password works, but usually not.
- Clearing ALL passwords from the credential manager usually works, but only for a day or two, then the problem comes back.
- GoDaddy and MS 365 people have tried to assist, but to no avail.
Has anyone seen something similar before?
omar
Posted 2018-02-07T14:29:37.943
Reputation: 29
I doubt anyone here can help you with something that in all likelihood is either a problem of saved/cached (wrong) authentication info or problems authenticating at the remote servers, when you say GoDaddy and MS 365 people have tried to assist, but to no avail. – None – 2018-02-07T17:56:02.403