Can't open USB drives, Windows 10, code 19

Question

I am having a bizarre problem with my USB ports on my computer. They aren't working. I have 4 ports, and the only device that works in any of them is my mouse - an older Razer Death Adder 3.5G. If I plug any other device in, Windows plays that nice "connecting" sound, then instantly plays the rude "disconnecting" sound and disconnects. Sometimes it connects/disconnects a few times. Afterwards I go to device manager and, if the device is a external drive I get the error under the Storage controller section, and if it was a mouse, I get the same error under the Human Interface Devices section.

Error:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have looked at the registry following the advice given on other questions, but none of the registry keys suggested have UpperFilters or LowerFilters that were values that should be deleted. Here are a couple of the keys I checked.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e978-e325-11ce-bfc1-08002be10318}

Anyone have any suggestions?

---

Edit:

I am able to make my devices work, if after they are plugged in and I am shown the yellow exclamation mark, I follow these steps. However, once I unplug/plugin again I have to go through these steps again. Sometimes device manager doesn't find the device automatically and I have to right click and "scan for hardware changes."

• Right click on the device.
• "Update driver".
• "Browse my computer for driver software".
• "Let me pick from a list of available drivers on my computer".
• Then, in the list of available drivers I can choose the appropriate one.
  • For a mouse: "USB Input Device".
  • For a HDD: "USB Attached SCSI (UAS) Mass Storage Device".

That works, but if I have to do that every time I plug anything in, it is going to get tiresome.

Answer 1

IF all the devices can installed and work properly on other Computer, let's try to reinstall USB hub driver to check the results:

Uninstalling USB Root Hubs: Uninstalling USB Root Hubs forces the system to reinstall the root hubs next time the computer is started. Use the following steps to uninstall USB Root Hubs:

1. Disconnect all USB devices connected to the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
2. In Windows, search for and open Device Manager. The Device Manager window opens.

3. Double-click Universal Serial Bus Controllers to expand the list.

4. Right-click the first USB Root Hub in the list, then select Uninstall.

5. Click OK to confirm. Continue uninstalling all USB Root Hubs listed.

6. Close Device Manager and restart the computer, the driver could be reinstalled automatically.

Also, to make sure if there is any corrupted system files related to this issue, run commands below to do the repair:

SFC /SCANNOW

Reconnect the USB device that was having problems and test it to see if it works when you connect your devices again.

---

Try to disable USB suspend feature:

1. Select the Start button, type power plan in the Search box, and then select Choose a power plan.

2. Next to your currently selected plan, select Change Plan Settings.

3. Select Change advanced power settings.

4. Select the box to expand USB Settings > USB selective suspend settings.

5. Select Plugged in, select the drop down menu, and then select disabled.

6. If you're using a laptop, select Battery, select the drop down menu, and then select disabled.

7. Select Apply > OK.