Not able to go back from Win10 1709 to 1511 because of Administrator User Account

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I have a client which was on Windows 10 Pro version 1511.

The computer was updated to Windows 10 Pro version 1709 without our approval and some functions (assigned access in particular) don't work anymore as they're supposed to.

Now I want to go back to 1511. Unfortunately, my co-worker setup the integrated "Administrator" user account after the update.

Now whenever I want to go back to 1511 Windows tells me that I need to delete the newly created User-account (Administrator) before I can go back to 1511. Screenshot (in german)

it also tells me where to do this. in settings > accounts > other users (or similar, I translated that on the fly)

but there I don't have any administrator user account showing! screenshot proofing there's no administrator (also in German)

My question is, how can I go back to 1511 without deleting the admin account? or how can I delete the admin account?

SimonS

Posted 2017-12-21T13:19:01.887

Reputation: 4 566

Try to run lusrmgr.msc (local user management) which should give you a complete list. On the other hand an administrative account usually exists regardless, it's just deactivated. – Seth – 2017-12-21T13:21:39.597

@Seth thx, that's the same list as in the computer management interface I guess. I also deactivated Administrator again, but I can't delete it since it's an integrated account. So no luck with this way – SimonS – 2017-12-21T13:23:40.080

Can you login as (the account called) administrator? if so, can you rename it? I'm just guessing wildly here, but perhaps Windows won't list it up because it thinks that your "Administrator" is the actual admin account. – flolilo – 2017-12-21T13:32:46.857

@flolilolilo well it is the actual administrator account that gives me this head ache ;-). my co-worker simply activated it after the upgrade. now windows won't let me go back – SimonS – 2017-12-21T13:33:20.440

How can you activate something that is always active? Never mind the question, not that I am an expert in how the admin account actually works... – flolilo – 2017-12-21T13:35:08.527

@flolilolilo the administrator account is deactivated by default – SimonS – 2017-12-21T13:35:52.163

As it says that you also need to remove the profiles check your C:\Users directory. There is also a dialog available (standard) to remove profiles but I always forget where it's loacted. Aside from the physical files there are also various registry keys etc. that might be important. – Seth – 2017-12-21T13:41:14.067

@Seth you are the man. I just deleted the Administrator Folder in C:\Users (of course created a backup first) and now I'm able to go back to an earlier build. you can expand that to an answer if you want to – SimonS – 2017-12-21T13:46:50.500

1511 Pro is out of support. Only Enterprise and Education editions of 1511 are now supported that's why you got the auto upgrade. fix your issue with 1709 and don't try to rollback – magicandre1981 – 2017-12-21T16:04:14.970

Answers

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To properly delete accounts you have to remove multiple pieces within Windows. The user account itself is the obvious pieces. If you run lusrmgr.msc which will give you a MSC interface to list the local users and groups.

Local users and groups manager Picture taken from Users and Groups technet discussion

If you delete a user within that interface it might not be fully removed. A user profile might still have system wide associated registry keys and/or files in the actual file system. The files of user profiles are (by default) kept in C:\users\<username>.

In order to properly dispose of these files there is also a GUI element available. Hit Win+Pause to open your system information. On the left hand side you will find an extended/advanced system settings option that will bring up another dialog that allows you to select "user profiles". Within that dialog you will be able to select local user profiles and delete them.

Dialog to delete local user profiles Picture taken from How do I delete a user profile on a Windows 7 machine that is part of a domain? on SuperUser

Even with these options deleting the Administrator account from a machine is probably a bad idea. The first dialog will warn you that you won't be able to recreate the SID of a user you delete. The Administrator account has a special SID which might have special permissions in certain cases. Deleting the files on the other hand shouldn't be much of an issues as those will be recreated from the default profile. Manually deleting the files from C:\Users might still lead to various issues, so following a proper procedure is a good idea.

Seth

Posted 2017-12-21T13:19:01.887

Reputation: 7 657