HGST 7K1000 HDD is making read/write sounds every second (or more) for reasons unknown

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My recently bought HGST 7K1000 HTS721010A9E630 hard drive is occasionally making normal quiet activity sounds, but in periodic short bursts lasting (hard to say...) from 0.1 to 0.5 seconds and occuring every 1-3 seconds. The "pattern" or "rhythm" of these sounds is rather equal during each "session" or "occurence" of these bunch of short bursts. So, for instance, at one time the bursts lasted about 0.1 seconds and pauses between them were about 1 second, at another time it was about 0.5 seconds with pauses of about 3 seconds.

In other words, it probably reads and/or writes something each 1-3 seconds. I ran Windows Resource Monitor and Sysinternals Process Monitor, but I couldn't detect if any program is using the drive. Right now the drive is "ticking" like this, but the Resource Monitor doesn't show any activity on that drive.

HGST Windows Drive Fitness Test (WinDFT) reported no errors. CHKDSK failed and said "An unspecified error occurred". Probably it failed because the partition is encrypted, I think.

For example, while WinDFT was running the extended test, there were no sounds. After I ran TrueCrypt and mounted the volume stored on the drive, the drive began making these short sounds (bursts of activity) with intervals of about 1 second, so if you didn't know the source, you could easily think that it's a small clock or a wristwatch.

I'm using a partition encrypted with TrueCrypt, but when I dismount the TrueCrypt volume and close TrueCrypt, the "ticks" remain the same. There are no active background processes or services of TrueCrypt.

The first I've noticed this was when I was copying many files of various sizes to the drive. I was copying them in portions, and between these portions, when the drive should be inactive, I could hear these bursts of activity. I thought that this has something to do with write caching and disabled the "write caching on the device" in the device properties window, but this didn't change anything. Well, why would it - who would cache the data for so long and then flush it in small portions over, say, half an hour - that's absurd.

Also, I wanted to create a different (but related) Super User question about why this hard drive is making some strange sound, probably caused by spinning of its parts, after the computer is powered off. I never heard anything like this, but I don't have much experience with laptop drives and have no experience with HGST drives, so I hope that it's a normal sound.

I can try to record all of these sounds and upload them, so that my question would have more substance. I'd like to mention, that when the drive is really in use by some program, the "ticking" disappears temporarily.

Another example and somewhat interesting fact: as I said, the drive was making these periodic short activity sounds with intervals of about 1 second even after I dismounted the TrueCrypt volume. When I mounted the volume again in about 20 minutes, the drive became silent. After about 3 minutes the "ticking" started again.

My first experience with magnetic storage is dating about 20 years back, and my instinct is telling me that periodic sounds of unknown nature are a sign of trouble, even if it's the sound of reading or writing, because often such periodic reading is done when the drive fails to read something.

Gary Dekker

Posted 2017-12-01T10:12:09.787

Reputation: 63

Have you tried this drive on another computer as a non-boot drive? As a stab in the dark, have you tried running antivirus and anti-malware scans? There's a chance these could be hiding their signatures from the tools you're using. – computercarguy – 2017-12-01T14:49:20.950

@computercarguy, no, I haven't tried this drive on another computer as a non-boot drive. I haven't tried running antivirus and anti-malware scans. But thank you. I've figured out that the problem was caused by disabling head parking. – Gary Dekker – 2017-12-02T02:08:34.720

Answers

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I found what causes the problem: these read/write sounds occur when the APM value of the drive is set to 254 or 255 (head parking is disabled) using either hdparm or HDDScan utilities. I don't know why and would be happy to find out, thus I created a new question here at Super User. If head parking is enabled (APM value is 128), the drive clicks after it's been accessed, and no further sounds are heard until the next access to the drive.

Gary Dekker

Posted 2017-12-01T10:12:09.787

Reputation: 63

0

I have the exact same drive, but the opposite solution, it would seem. I used HDDScan to set the value to 254, and at least in the short run, that appears to have solved my clicking noises. It's been blessedly quiet for several minutes now, which is very unusual for it. We'll have to see if that lasts.

Using the Spindown/Spinup feature on the same menu confirmed that spinning down is what I'm hearing. I was suspicious it might be something like that, because I only ever heard the sound when the drive was idle; if it was busy, it was quiet.

That all said, I did notice in the S.M.A.R.T. menu that I have a warning on Ultra DMA CRC Error Count, so I'll have to run a full scan at some point and see if there's anything to worry about. Reading up on it, it sounds like it could either be bad sectors or a slightly faulty cable.

RobinHood70

Posted 2017-12-01T10:12:09.787

Reputation: 101