1
After downloading the FortiClient (v5.6) application for MacOS Sierra (10.12.6) and running the FortiClientUpdateInstaller.dmg, the installer ran, but ended in a timeout with the message:
Failed to connect to the update server
The application dmg file was obtained from: http://www.forticlient.com/downloads
How do I install it? Is there an offline/full-installer version?
Paul
Posted 2017-10-19T09:45:48.467
Reputation: 131
2
I found the way around this was to run the FortiClientUpdateInstaller in the Downloads folder, then copy the FortiClientUpdate.app into the Applications folder.
Once it was copied there, I right-clicked and selected "Show Package Contents".
Inside, I navigated to /Contents/MacOS and double clicked the FortiClientUpdate file (108KB). As it ran and connected successfully to the server to download, a terminal window opened and showed the diagnostics.
After it was properly downloaded, I was able to install as per normal.
Inspired by: https://forum.fortinet.com/tm.aspx?m=115822
Paul
Posted 2017-10-19T09:45:48.467
Reputation: 131
0
My suspicion was that the FortiClientUpdateInstaller app was not correctly honouring the proxy settings. I tried doing what Paul suggested and running with shell environment variables for the proxy set:
$ export http_proxy=http://local.proxy.domain:8000
$ export https_proxy=http://local.proxy.domain:8000
Then running the app in that shell but it still failed:
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Common/ChunkCompression.cpp:49: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.60.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
20181012 09:12:58.829 [update:INFO] fcn_upgrade:167 firware: FCT100-FW-6.0.1-28
20181012 09:12:59.483 [update:INFO] fcn_upgrade:184 uid: 2282498392
20181012 09:12:59.483 [update:INFO] fcn_upgrade:201 sn: FCT8002282498392
20181012 09:12:59.489 [update:INFO] fcn_upgrade:209 uid2: BEC3AA1352AF566C9E1AE503EE9FF933
20181012 09:12:59.489 [update:INFO] fcn_upgrade:219 hostname: ws22.umd.com.au
20181012 09:12:59.489 [update:INFO] fcn_upgrade:224 os: Mac OS X 10.13.6
20181012 09:12:59.490 [update:INFO] fcn_upgrade:230 language: en
20181012 09:12:59.491 [update:INFO] fcn_upgrade:128 Last update time: 1970-01-01 10:00:00, Last vulnerability scan time: 1970-01-01 10:00:00
20181012 09:12:59.491 [update:INFO] fcn_upgrade:338 Start to download fdni file...
20181012 09:12:59.491 [update:INFO] update_funcs:363 Try to connect to server 173.243.138.98:80
20181012 09:12:59.491 [update:DEBG] fr_comm:657 sock_connect_s: host: 173.243.138.98, port: 80
Next, I connected via my phone hotspot to bypass the proxy and the application ran and downloaded the app fine.
Conclusion: The application does not honour the proxy setting on the system. This is pretty poor from Fortinet IMHO...
Peter Westley
Posted 2017-10-19T09:45:48.467
Reputation: 1